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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 4:

Reading text:

Seattle New Light Nursing Home

We’re Here to Help

Many elderly people find themselves in nursing homes far from city life and at a considerable _____(1) from family and friends. This is not the case at Seattle New Light Nursing Home. The physical and mental health of seniors is our number one priority. We therefore help residents to _____(2) a healthy degree of social interaction by keeping them occupied with a variety of stimulating activities each day including exercise classes, games, and musical performances. _____(3). Furthermore, because public transportation, community centers, and parks are all easily accessible from our location, residents are free to pursue their interests while also benefiting from the daily _____(4) and attention our staff provides.

Call us at 206-665-8924 to reserve a time to tour our facilities.

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

Notice of Homeowner's Association Dues Increase

At its last meeting, the board was asked to consider increasing the dues slightly. _____(1) deliberations on this request, they proposed raising fees by $25 a month, from $375 to $400, effective July 1. To the board, this action is justified for several reasons. First, the additional funds will contribute to important _____(2), such as the installation of a new security system in the parking garage next year. Second, they will cover the rising cost of natural gas. _____(3). The timing of the dues increase seems reasonable _____(4) there has not been one in four years. Tenants are invited to vote on the proposal at the Homeowner's Association meeting in June.

Jordan Roper
Accounting Manager
Homeowner's Association

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

To: All deans of Mount Westerly University
From: Patricia Griffin, Chief academic officer
Date: April 29
Subject: Promotions for next semester

The time has come for us to determine which faculty members will be promoted. _____(1). Therefore, please consider the potential candidates carefully. We advise you to keep in mind their _____(2) teaching performance and academic accomplishments before writing letters of recommendation for the board to take into account. You will also need to submit some evaluative documents. Please answer all of the questions as _____(3) as possible. I will forward the requisite paperwork to you later today with some instructions. These should _____(4) the decision-making process.

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 15:

Reading text:

Gardening can be a success

Dear Fellow Gardeners,

Get valuable tips from a newly published book by Tomas Gray. In his book, the writer tells the story about _____(1) he could turn his passion of gardening into a lucrative business.

Owing to increasing customer awareness of the hazards of using a lot of pesticides in food production, people are rushing for organic produce. Only if you have a small back garden you can develop a thriving business _____(2) a couple of years, though.

If you want to start your own business in organic produce, Tomas Gray's book can _____(3) you money.

13. (1)
14. (2)
15. (3)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 16 - 19:

Reading text:

Baxter Communications
87 Hollowbrook Road
Bloomington, IL 61704

Melinda Armin
73 Lessenger Drive
Bloomington, IL 61704

Dear Ms. Armin,

Thank you for signing up for Baxter's Cable Plus package, which includes all the basic television channels plus movie and educational networks. -[1]-. This letter is to remind you of the terms of service as stipulated in the standard contract.

First and foremost, the account holder must use the cable service for lawful purposes only. -[2]-. It is strictly prohibited to copy any program for the purposes of distributing it on the Internet without the express permission of the program’s producers or of Baxter Communications. Similarly, profiting from a full or partial copy of a program through sale or rental is also forbidden. -[3]-.

Baxter agrees to maintain service for as long as the customer follows the stipulations and pays for use. Service includes continued delivery of cable programming, repairs, and general maintenance of the cable box. However, repairs or replacement due to damage or loss caused by the user is the financial responsibility of the client.

Baxter Communications is the top cable, Internet, and phone service provider in the city. -[4]-. As such, we look forward to many more years of doing business with you.

Sincerely,

Otto Weed
Accounts manager, Baxter Communications

16. Why was the letter written?
17. What is mentioned about Baxter Communications?
18. Why might service users have to pay an additional fee?
19. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Failure to abide by any of these regulations could result in termination of services without further notice or even legal penalties."
Questions 20 - 23:

Reading text:

Dear Museum Colleagues;

To celebrate Colorado Museum Month, we are devoting ourselves to promoting the unique services and programs that we provide for our communities and their residents in Colorado.

The primary goal of this year's Colorado Museum Month is to raise public awareness of museums' roles to a community. We are seeking support especially from the media, and even from politicians in the state. Our museums, located throughout Colorado, attract an increasing number of visits from all around the country each year by constantly paying attention to high-quality artistic works. In addition, we make available learning experiences for people all ages.

In order to make this special event more effective, we ask for your support and participation. Please take the following two steps that will help bring favorable publicity to our communities in Colorado:

• Invite more than one Colorado state official to your institution and ask for each person's opinion about how to better meet the needs of museum visitors.

• Write a letter to a newspaper, television station, or a radio station in your community to promote your institution.

Ready-made templates are also available on the Web. Please participate and make Colorado a more culturally rich place. With your support, we can make a difference.

Sincerely,

Nancy Rumblt-Trzcinski

Director
California Museum Association

20. What is the main purpose of the notice?
21. What is the primary focus of Colorado Museum Month?
22. For whom is this notice most likely intended?
23. How many steps are suggested as a way to make the event successful?
Questions 24 - 26:

Reading text:

Attention all Club Members

The Highland Country Club regretfully informs all members that our pool will be closed from July 15 to August 25. While fixing a broken pipe, maintenance workers found a major problem with the filtration system. Unfortunately, this problem is quite complex and requires the work of a plumbing specialist. Because its plumbers are unexpectedly busy at the moment, QuickFix Plumbers, the only company that offers the service we need, will not be able to help us for another two weeks. We are terribly sorry for the inconvenience, and are willing to refund the cost of one month's club membership to all individuals who paid for the 3-month Summer Membership.
Because we already offer a twenty percent discount to all members who sign up for the 1-year membership, we will not be offering these individuals a refund. Anyone who has questions or comments about the change should contacts Melvin Woods at 869-654-9874.

24. What is the notice mainly about?
25. What does the notice mention about QuickFix Plumbers?
26. What is TRUE about members with 1-year memberships?
Questions 27 - 28: refer to the following invoice.

Reading text:

13 Bourne Street, Melbrook Florida 55421 
Tel: 515-734-5678, Fax: 515-734-5679 
Email: sales@tmiwarehouse. com 
Website: www. tmiwarehouse. com 
Tax Reg. No: 8765-34-987

Item Price GarNav GPS System $140 Static-free Screen Wipes $5 Sub Total
Frequent Shopper 10% Discount
Total $135. 00
Amount Due $135. 00
=>

Please make checks payable to TMI Warehouse.
If the total amount due is not paid within 30 days, a 5% late fee will be assessed.  

Thank you for shopping at TMI Consumer Warehouse.

27. What is suggested about this buyer?
28. If another $50 item is purchased, how much would the total amount be with the same discount?
Questions 29 - 31: refer to the following e-mail

Reading text:

To: Jane Hale <jhale@smu. com>
From: Louise Story <lstory@dailchildcare. com>
Subject: Daily Childcare
Date: June 14

Dear Jane,

In order for the Daily Childcare Center to effectively determine the needs of the center, we are conducting a follow-up survey of all parents of enrolled children. Your response to this survey is crucial in providing the necessary information to formulate useful programs and activities in upcoming years.

The purpose of this survey is to determine to what extent the programs and activities we operated this year have affected your children's overall development. Your honest assessment will provide beneficial information to our center. As a token for our appreciation, we are sending you a first aid kit that will be shipped to you as soon as your completed survey arrives.

Enclosed you will find a self-addressed stamped envelope to use when returning the survey. Please feel free to include any additional comments you deem necessary or relevant to improving our center. Your response is greatly appreciated. If you prefer not to be contacted about participating in surveys in the future, please send me an e-mail or call me.

Thank you!
Sincerely,

Louise Story
Manager, Daily Childcare Center

29. Why was the e-mail sent to Ms. Hale?
30. What will happen when Ms. Hale completes the survey?
31. What was mentioned about the survey?
Questions 32 - 34:

Reading text:

Renfrew Gymnasium: For all Members

At Renfrew Gymnasium, we always do our best to ensure that you have a pleasant and safe visit. To that end, we would like to remind all members about our policies regarding personal items. -[1]-.

The gym provides lockers in the changing rooms to store your possessions while you work out. However, please do not leave highly valuable items in your lockers for security reasons. Renfrew Gymnasium is not responsible for the loss of any items left in lockers. -[2]-. You may leave valuables with our front desk staff, who will put them in a safety deposit box. -[3]-.

Should you lose any belongings during your visit, please notify a staff member at the front desk. You may also ask them to see if anyone has turned your item in to the lost-and-found.

-[4]-. Thank you for your cooperation in these matters, and speak to one of our helpful employees should you have any questions or concerns.

Management

32. What is the purpose of the notice?
33. According to the notice, what should gym users do when reporting a loss?
34. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "They will provide you with a ticket which must be presented to retrieve your stored items."
Questions 35 - 37:

Reading text:

12 Blue Bird Drive
Newark, NJ
064587
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Regards,
Linda Applebee

35. What is the purpose of the letter?
36. What does Mrs. Applebee request from the company?
37. What does Mrs. Applebee say about Spotless Cleaner's?
Questions 38 - 40: refer to the following letter.

Reading text:

Ocean Charter
34 West 76 Street
West Pender, Vancouver, BC N8U 2E5
July 18, 2004

Mr. David Gilmour
716 Nashville Street
Cincinatti, Ohio 64474

Dear Mr. Gilmour,

I am writing to confirm your booking on our deluxe cruise from Vancouver BC to Jeneau, Alaska, Departing May 7, 2005. As you would have seen when selecting this package, your meals and entertainment are all included, and of course you and your wife will be staying in one of our deluxe cabins.

Our onboard entertainment includes "Vaudeville Follies", a stage show in the tradition of this great comedy style. There will also be a live band in our dancing hall, two bars, a cinema and of course shuffleboard that can be played on the deck. Most spectacular of all are the whales, icebergs and gorgeous coastline you will see as we make our way north to Alaska!

We know you will have a great time with us on this cruise.

If you have any questions of any kind, please contact me by email at judyblume@oceancharter. net, or by phone at 1-800-453-7564 extension 213.

Sincerely,
Judy Blume, Director
Ocean Charter

38. Why was this letter written to Mr. Gilmour?
39. What kind of entertainment will be provided on the deck of the ship?
40. Which of the following is NOT a natural wonder that will be seen from the ship?
Questions 41 - 43:

Reading text:

The Health Factory will introduce a new line of vitamins, a company spokesman said yesterday. The vitamins are intended for athletic men and women, who are looking for a vitamin that will replace vital nutrients lost during strenuous exercise. Unlike regular vitamins, the Health Factory Active Essentials 2020 have more iron, calcium, and potassium. The new vitamins have been tested on professional athletes, such as cyclist Luke Wilson, and are proven to increase athletic performance by up to 20 percent. Of course, health products like the Active Essentials vitamins are not cheap. One month's supply of the new vitamins costs about $200. To promote the new product, however, the Health Factory is offering a special 30 percent discount to anyone who purchase the new vitamins with their Health Factory card. For more information on the new product or to apply for a health Factory card, call the company's customer service hotline at 1-800-326-HEALTH.

41. What can be inferred about the new vitamins?
42. What is NOT mentioned about the new vitamins?
43. According to the article, how can people receive a discount?
Questions 44 - 45:

Reading text:

Returns Policy

Chafeton Camera Supplies welcomes the return of any of our products within thirty days of purchase. In order to receive a full refund, you must bring your receipt. Returns without a receipt can only be exchanged for store credit.
Important: All returns must be accompanied by the factory packaging and in perfect condition. Returns will not be accepted for any products that were damaged by the customer.

44. How quickly must customers bring products back to the store?
45. What kinds of returns are NOT accepted?
Questions 46 - 50: refer to the following memo and response.
View in compact mode

Reading text 1:

CUSTOMER SERVICE REQUEST

DATE: August 10th, 2006
CUSTOMER: Danielle Haber
ADDRESS: 3656 Robertson Drive, Los Angeles, CA, 90236
PHONE: 213-6985-1264
SCREEN NAME: dhaber9

MERCHANDISE PROBLEMS

Please check one of the following and fill in the specifics in the given blank.

 DELIVERY PROBLEMS ordered merchandise has not arrived for over a month.
DEFECTIVE MERCHANDISE/ DAMAGED IN TRANSIT
REPAIR PROBLEMS
WRONG MERCHANDISE
AMOUNT CHARGED IN ERROR
REFUND NOT ISSUED
OTHERS

 VẤN ĐỀ VỀ GIAO HÀNG hàng hóa đặt trước vẫn chưa được giao đến hơn một tháng.
HÀNG HÓA BỊ LỖI/HƯ HỎNG TRONG LÚC VẬN CHUYỂN
VẤN ĐỀ SỬA CHỬA
SAI HÀNG HÓA
SAI SÓT VỀ SỐ TIỀN
TIỀN BỒI HOÀN VẪN CHƯA THANH TOÁN
KHÁC

Reading text 2:

Dear Ms. Danielle Haber,

The order for your lighter was received on June 19th by Internet and was shipped via UPS on June 20th. We can only assume that the lighter was lost in transit.

Upon receipt of your customer service request form, we reported the loss immediately to the carrier and they are attempting to locate the parcel. We should have a report back within two weeks.

If UPS is successful in locating your lighter, then it will be forwarded to you promptly. If, after two weeks, UPS has been unsuccessful, we will forward a check to you for the value of the lighter.

We are sorry for the inconvenience this has caused you.

46. What is the purpose of the customer service request form?
47. Why has the lighter not arrived yet?
48. For about how long has the lighter been "lost in transit"?
49. What will the company do if the lighter is not found?
50. What can be inferred from the passages?