Reading text:
Ms. Marie Faubert
95 Jackson Crescent
Phoenix, AZ 04-55000
Dear Ms. Faubert,
On behalf of Sylvan House Wares, I would like to apologize for the damaged trays you received. We always try to package all shipments to the best of our abilities, but these accidents still happen on occasion. I have asked for shipping department to send you some replacements as soon as possible.
You will find with this letter a return kit. This includes the box, packing materials and an address label. Please use the kit to send back the damaged goods to our company. The postage has been prepaid so you only need to pack the trays and call the delivery company. I am also enclosing a $20 gift certificate to make up for any inconvenience.
Again, I apologize for this inconvenience and value your business.
Sincerely yours,
Barbara Bell
Sales Manager
Sylvan House Wares