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READING TEST

PART 5

1. _____ for work doesn't make you more productive on the job -- but it does make you look and act more professional, and it upgrades your image in the eyes of others.

PART 6

Questions 2 - 5:

Reading text:

Get-Fit Fitness is _____(1) to announce the grand opening of our new center in Burnham. Sign up now for only $15 to get access to the most exclusive fitness center in town. Plus, if you add only $5 more, you will get your own locker. _____(2).

At the Burnham center, you can find a wide array of the latest equipment, including two new sets of the horse riding exercise machine _____(3) previously by many of our members.

As part of our grand opening event, we will also be holding a complimentary Zumba sample class this Saturday. _____(4) the limited capacity of the class, however, only the first 20 applicants may take the class.

Thank you for your interest.

2. (1)
3. (2)
4. (3)
5. (4)

PART 7

Questions 6 - 8:

Reading text:

12 Blue Bird Drive
Newark, NJ
064587
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Regards,
Linda Applebee

6. What is the purpose of the letter?
7. What does Mrs. Applebee request from the company?
8. What does Mrs. Applebee say about Spotless Cleaner's?
Questions 9 - 13:
View in compact mode

Reading text 1:

E-Klavier Digital Piano - User's Manual

Thank you for purchasing an E-Klavier Digital Piano by SoundDesign! Please carefully read the user's manual prior to operating your digital piano. Not only will it enhance your experience, it will also extend the life of your machine. Your E-Klavier Digital Piano is manufactured to the most exacting specifications using the best materials available. By following the instructions contained in this manual, it will provide you with a lifetime enjoyment. In addition to this manual, there is more information on the SoundDesign website.

Important Warning
The surface of your new E-Klavier Digital Piano by SoundDesign is coated with our patented high-gloss enamel to mimic the finish of the highest-quality grand pianos. It is susceptible to scratching. Should it require cleaning, you should wipe it with a lightly-dampened cloth. Under no circumstances should you use detergents or abrasives to clean any part of the surface, as scratching or discoloration may result.

Should you have any problems with your digital piano that are not covered by the material in this manual, first check the FAQ and troubleshooting sections of our website at www.sounddesign.com. If you still cannot find a solution to your problem, call our service representatives at the number on the back cover of the manual, or e-mail them at service@sounddesign.com.

Reading text 2:

To: service@sounddesign.com
From: r.wilson@fossex.com

To Whom It May Concern:
I recently purchased a T-201 E-Klavier, and have been very satisfied. It has so many useful functions! If anything, it has too many. (It took me a whole afternoon to figure out how to use it properly; but, then again, I'm not exactly skilled with electronic gadgets.) It really lives up to the promises in your literature. The sound is excellent. My son-in-law, who is a concert pianist, was impressed, so that says a lot.

Anyway, the main reason I'm writing is that my little granddaughter spilled her grape juice all over the top of the keyboard. I mopped most of it up at the time, but some got under the lid and now it's a sticky mess in there. I tried using a damp cloth as the user manual recommends, but it's just not coming off. I looked through all of the material on the website, too, but I think this problem is rather unique. I'm worried about ruining the finish, so I'm asking if there are any soaps or detergents that I could safely use.

Thanks a lot,
Randy Wilson

9. What are owners of the T-201 E-Klavier instructed to do?
10. What are consumers told to do if there is a problem with their E-Klavier?
11. What should be used to clean the surface of the keyboard?
12. What is the purpose of the e-mail?
13. What has Mr. Wilson already tried?