Đề thi TOEIC rút gọn ngày 06/04/2026

To: Technical Support Staff

From: Glen Holderness, Managing Director

Re: Communication skills

Hi, everyone,

Firstly, I'd like to thank you for your excellent work. You are an essential part of the Vesper Insurance Inc. !

However, a few of your colleagues from around the company _____(1) about the way you interact with other staff.

It seems that some of you are impatient when dealing with their problems. I realize it must be hard explaining technical matters to people who lack _____(2) with computers. However, we need to do something about this problem.

Accordingly, I have arranged a _____(3) training session on communication skills for technical support staff. The session will be held tomorrow in the conference room at 8 a.m.sharp. I look forward to seeing you all there, no exceptions. I'm sure you'll find the training very useful.

Thanks,

Glen Holderness

To: Alexander MacDonald 
From: Fionnula O'Dell
Subject: Website design 

We are currently working on the content and design for our branch's website here in Dublin. I noticed the wonderful layout of your site for Glasgow and saw the name Evelyn Marlinton listed as the designer. Everything on your site seemed very functional, easy to use and attractive, and I'm interested in contacting Ms. Marlinton about working with our branch. I was wondering if you could give me her phone number or e-mail address so I can get in touch with her.

We do have some ideas for the website already, and I'd like to get her opinion on them. I will be visiting Glasgow on Thursday for the sales conference, so maybe we could schedule a brief meeting between the three of us. I'm sure any advice you might have for me would also be useful. Let me know when you might be available. And if you could forward me some information about Ms. Marlinton, I will contact her as well. 

Thanks for your help!

Fionnula O'Dell 

TO: Gene Lipton
FROM: James Nichols
SUBJECT: Change
DATE: April 8
ATTACHMENT: New script

Hi Gene,

I got the revised script for the Tungsten motorcycle television commercial this morning. The client understands that giving us a new version now is short notice as we are scheduled to shoot on Thursday, but the changes appear to be very minor. Anyway, I will forward the new script to the cast as some of their lines are different, and I've attached a copy for you, too.

Also, I spoke to Noah Pierce at the filming venue and asked him if we could extend the shoot until 8 o'clock. He said there is another shoot after ours at 6 so it wouldn't be possible on that date. However, if we booked the day after, he could extend our shoot. I am fine with delaying filming by a day. If you're in agreement, let me know, and I will confirm the rescheduling with Noah. It will give you the extra filming time you requested.

I'll be out of the office for the rest of the day, so just send a text message to my mobile phone if you have any questions. Thanks, and I'll see you at the production meeting tomorrow afternoon.

James Nichols
Accounts representative
Beetle Advertising Agency

TO: Noah Pierce
FROM: Malory Bateman
SUBJECT: Re: Schedule change
DATE: April 9

Hi Noah,

I got your message about the scheduling change. I understand that James Nichols wants to delay filming by a day. I'm free to do hair and makeup for the TV commercial on April 12 instead of on Thursday, but I have to leave by 6:30 P.M. I have a function at my children's school to attend. This should be fine as I've checked out the script and photos of the actors, and the makeup and hair are going to be straightforward. Additionally, the cast for the production isn't very big, and Juan Carlos will be there to do any necessary touch-ups on hair and makeup anyway. If you need someone there for the entire shoot, maybe ask Diana Watson to fill in, as I don't think she's scheduled for anything on Friday.

Let me know sometime today whether or not you'd like me to do the job.

Thanks!

Malory Bateman
Production staff, Hinterland Production Studios

Invoice Date: April 12

From: Hinterland Production Studios
303 South Van Ness Avenue, Los Angeles, CA 90020
To: Beetle Advertising Agency
289 W. 33rd Street, Los Angeles, CA 99328

Payment for the total amount is due within seven days of the billing date. Payment may be sent via direct transfer or made by credit card. For payments by corporate check, please visit our offices at the address above between 9 A.M. and 6 P.M. from Monday through Thursday.