Đề thi TOEIC rút gọn ngày 05/12/2025

To: Talia Moroz (talia.moroz@homemail.com)
From: Miles Kaufmann (m.kaufmann@coldmaker.com)
Date: July 31
Subject: Your request

Dear Ms. Moroz,

I am writing in reply to your inquiry about the Coldmaker refrigerator you purchased recently. In your e-mail, you stated that the compartment does not close properly. _____(1) issue was brought up by other customers in the past. Our technicians have since discovered what the problem is. _____(2).

As indicated in the manual, to _____(3) the door, you must push it forward until a clicking sound is heard. If you simply close the compartment without holding the tab, the door will not remain closed.

Could you please try this method first? If you continue to have a problem, please contact a service center _____(4) on our Web site.

Thank you for writing, and I hope I have been of service to you.

Sincerely,

Miles Kaufmann
Warranty service agent

Bluecoats Look to a Brighter Future

Last night the management of the Kansas City Bluecoats finally made the long-expected announcement that the team will be moving into a new stadium in a suburb just within the city limits of Kansas City. -[1]-.

The Bluecoats were one of the top teams in American football two decades ago, winning the national championship once and making it to the final game on another occasion. -[2]-. But recent years have been more difficult, with disappointing placements in the league and a dwindling fan base that has been attracted to other more successful sports teams in the region.

Moving will allow for cheaper ticket prices, more parking spaces, and easier access from other areas. -[3]-. As for the team, it will get to train using state-of-the-art facilities. Work will begin on the currently unnamed new stadium this month and is expected to be finished within two years.

Kansas City mayor Lester Hickman celebrated the team's move, saying, "This is great news for the team, and we look forward to helping the Bluecoats rise back up to their previous levels of success." -[4]-.

Dear Mr. Daedalus,

Thank you for your interest in Caribbean Cruises. As you probably know, our cruise ships offer the ultimate in comfort and travel experience for every client. Our four-day package includes stops at three different Caribbean islands, full meal and drink service, and an optional dating service for single passengers. Learn more about the history and culture of each island as you explore each one with a knowledgeable tour guide. Once back aboard the ship, you will have the chance to make some of the handicrafts you saw on the island in our special crafts classes.

Please contact one of our friendly sales agents today to book your next cruise with Caribbean Cruises. We are sure we offer the best value for mid-size cruise liners.

Sincerely,

Jenna Robertson
Travel Consultant

To: Meghan Michaels(dataanalyst@datawar.com)
From: Patty Gore(director@dataware.com)
Subject: Salary Inquiry

I received your e-mail about your request for an increase in your salary, which you submitted to the Human Resources Department on February 22. We certainly appreciate the demands that this position places on you, and understand that other companies pay more for the same amount of work.

As you know, however, Dataware is a small domestic company that just began operating in New York a year ago. Therefore, we do not have a large enough budget to comply with your request. As we discussed in our initial interview, there is a possibility that you will receive a promotion and a ten percent salary increase at the end of this year. Unfortunately, we can not offer you anything at this point. In fact, I was quite surprised that you were requesting a salary increase less than two months after the date you signed the contract.

I understand that you are currently looking for other work. If you do not find this response acceptable, then I regretfully accept your resignation.

Sincerely,
Patty Gore

Data Processors
67 Fleet Street
London SW19AB

March 17, 2007

Dear Mr. Humphrey,

I am writing to confirm my acceptance of your employment offer of March 15 and to inform you how excited I am to be joining Data Processors in London. Software engineering is exactly what I went to school for and I feel confident that I will make a significant contribution to the corporation. I am thankful for the opportunity you have given me.

As we talked about on the phone, I will report to work at 9:00 a.m. on March 22 and will have completed the medical examination and drug testing by the start date. Also, I will complete all the employment and insurance forms for the new employee orientation on March 24.

I look forward to meeting everyone and am grateful for your generous offer.

Sincerely,

Meghan Michaels

To: Helen Blithe (lovelybunny@systek.com)
From: cs@electroland.com
Date: August 18th at 16:45
Re: RE: Extremely dissatisfied!
Attachment: electroland_refundpolicy.doc

Dear Ms. Blithe,
Thank you for your e-mail of August 17th. We have investigated your complaint with the staff members of Electro-Land in Torrance (Redondo Blvd.branch). Unfortunately, we are unable to comply with your request for a refund and must uphold the decision made by the sales clerk that you dealt with at the store. She was following company policy.
I have attached a copy of our refund policy for your review. This would also have been printed on the back of your receipt. As you can see in point 4, we are not able to offer refunds on software that has been opened if you do not have the original receipt. I hope you can appreciate that, once the product is opened, it cannot be resold, and is therefore valueless to us.
In addition, I understand from your e-mail that your computer did not have the minimum requirements to run the software, so you could not use it. However, the minimum system requirements are listed by the manufacturer on the outside of the box the software came in. So, you did not have to open the box to find this out.
We regret this situation and hope to continue to serve you in the future.

Electro-Land Refund Policy for Electronic Games and Computer Software

1. If you have your receipt and the package has not been opened (the security seal is unbroken), we will offer you your choice of a refund or an exchange coupon.
2. If you do not have a receipt and the merchandise has not been opened (the security seal is unbroken), you will be offered an exchange coupon. Cash refunds are not available in this case.
3. If the package has been opened (the security seal is broken) and you have a receipt, you will be offered a refund or exchange only if the item is defective or unfit for the intended purpose.
4. If you do not have a receipt and the merchandise has been opened (the security seal is broken), no refund or exchange is permitted.
An Exchange Coupon can be redeemed at any Electro-Land store for any purchase of (where applicable) a repair of the item. This coupon can be used to replace the returned merchandise with either the same item or an alternative of your choice. The value of the exchange coupon will be the system price of the returned merchandise on the day of the return. You will be requested to produce suitable identification, such as a Driver's License, or any other form of identification that contains your name, address, signature and photo will also be accepted.