Are you looking for a place _____(1) your next conference?

The Littleton Convention Center offers a convenient location at an affordable price. Whether your event is big or small, our site can accommodate your needs.

We offer meeting rooms, several auditoriums, and a large exhibition hall. Catering services are also available. Get _____(2) touch with us at 555-0964 to make arrangements for your event.

We know you'll _____(3) with our services.

March 31

Annika Dahl
7898 Forest Road
Boulder, CO 80301

Dear Ms. Dahl,

Thank you for your recent visit. _____(1). We hope that you are fully satisfied with the quality of care that you received.

We would like to know more about your experience at our medical facility through our Patient Care Survey. Please fill out the questionnaire, and make sure that each of the five items _____(2) as directed. If you have additional comments, please _____(3) them in the space provided.

Keep in mind that the information you provide in the survey will be analyzed and used to improve our services in the future. _____(4), your privacy will be protected. We will not be able to track any of your responses back to you. Thank you for your participation.

Stanley Waite
Hospital Consumer Assessment

To: Valued Customer From: Mark's Department Store Subject: Summer Big Sale!!!

Dear Valued Customer,

We want to thank you for shopping at Mark's Online Department Store. To show our _____(1), we're going to have a special Summer Big Sale! The coupon code at the bottom of this e-mail is good for 25% off all summer wear! Right now we are _____(2) this deal to our VIP customers only! Use this coupon code to get in first and get the best prices on this summer's selection of sandals, shorts, and swimwear at _____(3) low prices. _____(4). Don't miss this great opportunity to stock up on the outgoing spring inventory and the incoming summer inventory at the same time!

We hope to see you soon!

Customer Service Department

Mark's Department Store

------------------------------------------------

Your Coupon CODE: 012MDS25

NOTE: All Eddington's Membership Card Holders

_____(1). We will be adjusting the frequency that point accumulation statements are sent to our members. From January 1, statements will be mailed every six months instead of quarterly. _____(2) this change, members may continue to log in at www.eddingtons.com/members to find current details. You can _____(3) your accumulated points and see what rewards are available in exchange for them through your online account. Or you can call us during business hours at 555-4955, and we will give you a total. _____(4), you can drop by a service counter at any Eddington's Department Store, and one of our staff will inform you of your current total.

Thank you for choosing Passage Hotel, Kuala Lumpur's premier hotel conference center. We greatly value your opinion. Please take a moment to fill out the questionnaire and either leave it in your room or place it in the box located in the hotel's lobby.

I have stayed at this hotel a number of times on business and am usually very satisfied. However, this time it seemed that the front desk was understaffed the entire time I stayed here. I had to wait for 20 minutes to check in, and it took over 20 minutes to check out. In addition, it was difficult to contact the front desk from my room. Twice the phone rang without anyone picking up. I realize this was a busy month for the hotel, but enough staff should have been put on duty to accommodate guests.

Name (optional): Bindi Shah
Contact information(optional): bshah@svpnet. com
Date of stay: April 15-18

Passages Hotel

Dear valued customer,

Our policy has been to provide customers with ground coffee when their coffee grinders undergo malfunctions. However, as more and more customers fail to remit their payment on time these days, we have determined to enforce a stricter policy in such cases.

Our new policy is effective as of September 3, 2007, and in details are as follows:

1. If a customer delays his or her payment for over 20 days and the machine does not work properly, we will stop supplying ground coffee. Instead, we will fix the unit, but the customer will be responsible for the expenses. Any payment related to these repairs will be reimbursed to the customer after he or she has remitted the unpaid balance in full.

2. A surcharge on accounts suspended for more than 60 days will be assessed.

Admittedly, this might sound a little extreme and may come as a surprise; nevertheless, we see no other alternative. As you know, we have always been committed to providing quality products and reliable service in order to meet your requirements. Without our patrons' cooperation and support, we are unable to continue to provide all of this.

In case of any inquiries concerning our new policy, please do not hesitate to contact us.

Miller Coffee Grinder Co.
319 Tegarden Rd
Gulfport, Ms 39507
(Tel.) 228-896-1445

September 19

Mr. David Asher, President
Ford Construction Company
7083 Warren Sharon Rd
Brookfield, OH 44403

Dear Mr. Asher,

On behalf of the board of directors of Kelly Pharmaceutical Co., I would like to express our sincere appreciation to Ford Construction Company for successfully completing the reconstruction of our headquarters building.

Working under difficult conditions and tight schedules, your dedicated workers finished the project on time, as you had promised.

I want to especially recognize your project manager, Fred Zook, who effectively led your team of professional and skilled workers.

Sincerely,

Eugene Klaasmeyer
CEO, Kelly Pharmaceutical Co.

TWO TYPES OF TRAINING

There are two common forms of employee training-on-the-job training and off-the-job training. On-the-job training is the most widely used and least expensive form of training. It consists of an employee learning from a supervisor or co-worker how to do the job. On-the-job training could be described as an apprenticeship. It is efficient because
it is done at the workplace while the employee is fulfilling work duties. As time goes by, the employee becomes more and more skilled at the job and eventually can train other employees in turn.

Off-the-job training is the most expensive form of training. It consists of an employee being sent away from the workplace to a training program where training is provided. It is less efficient because it requires the employee to take time away from work duties. In addition, depending on where the training site is located, travel and accommodation expenses may be incurred. And of course, fee must be paid to the person or organization providing the training.

When deciding which form of training to provide, an employer must consider such things as the availability of staff with necessary skills and time to provide on-the-job training and the types of off-site training available, in addition to the expense. It may well be decided that off- the-job training is worth the cost. While the requirements are different for on-the-job training as compared to off-the-job training, the purpose of both types is the same-to improve employee efficiency and productivity.

Adam Suzuki
12 Westbourne Avenue
Hull, UK, HU2 7HH
November 22

Dear Mr. Suzuki,

I am pleased to announce a change to your North Bank account. Currently, you can overdraw up to £250 from your checking account when needed. -[1]-. As you have been a loyal customer with us over the past three years and have an excellent credit rating, your overdraft limit has been increased to £750. The increase will take effect at the beginning of next month. -[2]-.

In addition, I would like to let you know that you are eligible to apply for our Silver Spender and Graduate Spender credit cards. -[3]-. Some details about the benefits of each card are listed below. If you are interested in applying for either card, please fill out the attached form and send it to us. There is no need to do anything else as you have already been preapproved. -[4]-.

Silver Spender Credit Card
• 10% discount on movie admission fees
• 0% interest on installment plans for up to 24 months
• £25 annual fee

Graduate Spender Credit Card
• Access to Greyline Air's VIP lounges in airports nationwide
• 0% interest on installment plans for up to 12 months
• £45 annual fee

Should you have any questions or concerns, please feel free to contact us at any time.

North Bank Customer Service Team

Quintel, Fulton Combine Forces

Quintel, Inc. ended negotiations with Fulton Corporation this week. The two companies have signed an agreement to work together to enhance bio-chemical analysis for use in medical laboratories around the country.

In a statement to the press, Quintel CEO, Ferdinand Markos, expressed excitement that the collaborative venture would help both entitles improve reputations within the international medical community. "By employing Fulton Corporation's ingenuity in the medical research field to work with Quintel's superbly engineered technology, the partnership will, undoubtedly, lead to great findings and an expansion of our presence within the community. There will be discoveries that will lead to new medicines and treatments for a number of illnesses we currently know very little about."

Quintel, Inc., based out of London, is known to the general public for its contribution to ease the suffering of patients with common, yet potentially serious illnesses, such as pneumonia. Fulton Corporation has recently begun marketing its newest piece of medical equipment an improved heart monitor for child patients which can detect the heart's responses to new medications within minutes of use.

Investors seem to be excited about the partnership as stock prices for both companies have risen more than 10% on the NYSE and the NASDAQ since the agreement was announced two days ago.

When a position becomes vacant, finding a new employee with the skill-set and personality that suit the needs of that particular workplace is a challenge that many companies face. First, the company must outline the tasks and responsibilities involved in the position to be filled. A careful analysis of these will help the company define what skills, abilities, and knowledge an employee must have in order to carry out the job successfully. Often it is the process of writing the job description ans vacancy announcement that helps the company define the qualities they seek in a new employee.

Once the requirements of the position are defined, the next challenge is to find the person who can meet those requirements. One of the most common ways to locate a qualified person to fill a vacant position is to look within the organization itself. Is anyone currently working for the company who could do the job? This is often the best way to find qualified people. They are already known to the company, have been successful in it, and are familiar with its people, procedures, and policies.

If there is no available person within the company who is qualified to fill the vacancy, then someone must be sought outside the organization. Some of the most common sources of new employees are educational institutions such as high schools, junior colleges, four-year colleges, and universities. Companies also use newspapers and industry association newsletters to help locate job applicants.

Susan Learned [4:32]
Good afternoon, Mr. Wachtel. This is Susan Learned from Sigridson Office Interiors. I received the order form you e-mailed us this morning, but I have some questions for you.

Justin Wachtel [4:41]
Hello, Susan. I hope there isn't a problem with the order.

Susan Learned [4:43]
Nothing major, it's just that you wrote down your preferred brand for the office chairs but didn't indicate how many you need.

Justin Wachtel [4:45]
Sorry about that! Hold on, and let me check how many of the old ones we have now.

Justin Wachtel [4:55]
It looks like we need 18 chairs.

Susan Learned [5:02]
Perfect. Also, in regard to the Bainbridge conference table you asked for, it comes in a variety of materials. If you check our Web site, there are pictures of the table in pine, oak, and cedar. Prices vary slightly. Could you let me know your preference?

Justin Wachtel [5:04]
Actually, I am interested in the cedar version. It should coordinate well with the other desks and furnishings in the office.

Susan Learned [5:08]
I'll take note of that information. We should be able to deliver everything by Tuesday morning. However, the projection screen is being custom-built, so it won't get there until Thursday. I'll e-mail you a final invoice later today.

Do you want to learn to play the guitar? Now, you can do it in just one week! For only $35, you can get our new book with two CDs. Learn to play the guitar quickly in your own home.

If you are interested in lessons, we have classes at our school three times a week, from 7 p.m. - 9 p.m. Our two experienced teachers have been teaching the guitar for over ten years.

For more information, call Michael at 335-4287.

TO Joel Steinbrenner
FROM Maria Longoria
SUBJECT Re: Update on Web site progress
DATE March 20
ATTACHMENT images

Hi Joel,

Thanks for the update on our Web site. I'm pleased with the layout. I like the photographs of our rooms and facilities, and I think the online slideshow is a good idea. However, I'd like to add pictures to the slideshow that feature our natural surroundings. I was thinking that we can post images of activities like canoeing from the boat dock on Grand Lake and hiking the trails around Lake Granby. I've attached some images that you can use for that. Also, my colleague Alfredo Cantone would like to add a tab on the Web site where he can post weekly menus and list the items available for room service. Once these things have been added, we can probably launch the site, and I will then send you the balance of your payment.

Thanks!
Maria

Morning Glory Guest Cottages

Home | Slideshow | Facilities | Rates | Dining | Contact Us/Reservations

Open from 8:30 A.M. to 9:00 P.M. and located next to our compound's reception building is the Lucky Lucy Restaurant run by Chef Alfredo Cantone.

To see the weekly menus for breakfast, lunch, and dinner, click here. Meal service times are listed, and updates are posted every Sunday at 7:30 A.M.

Lucky Lucy Restaurant is also pleased to offer a limited menu of items that can be delivered to your cottage. Click here to find out what is available. Room service is offered from 7:00 A.M. through 10:00 P.M. on weekdays, and 8:00 A.M. through 11:00 P.M. on weekends.

Morning Glory Guest Cottages, Colorado
Guest review by: Jamie Wilder (jwilder@nwpostal.com)
★★★★☆

Morning Glory Guests Cottages is perfect for those wishing to escape into nature. It's just two hours from Denver by car and is located next to a beautiful mountain lake. My husband Keith and I stayed for three nights and hiked every day at nearby lakes and along the Colorado River. We were most impressed by a walk along Shadow Mountain Lake. The cottages themselves are rustic but comfortable.

Keith liked paddling around in a canoe, and I enjoyed mingling with other guests at the weekly bonfire party. I would also like to compliment the Lucky Lucy Restaurant for their incredible meals, most notably the Greek dishes that are the chef's specialty. My one complaint is that the room service menu offered only sandwiches, snacks, and beverages.