Đề thi thử TOEIC: Mã đề BATH

February 9
Dear Ms. Lake,

I would like your final approval for a customer relationship management seminar we are planning in March. This seminar _____(1) a great reference to the planned reorganization of the Customer Service Department.

Our target attendance is 200, including both existing and _____(2) customers. The aim of this seminar is to discuss the strong points of our current customer service and expected improvements in order to apply those ideas to the following reorganization.

Please look at the attached outline of the seminar for details. _____(3). Otherwise, I would appreciate it if I could have your signature at the bottom of the sheet by this week once you fully understand our plan.

I look forward to _____(4) your approval.

Because of DVD players and cable TV, it is no longer necessary to leave home in search of _____(1)

Families can watch movies in the comfort of their own living rooms. Nevertheless, going out to the moves is still a popular way to spend a weekend evening. Many people enjoy going to movie theaters because they like to see new movies as soon as they _____(2)

They may also prefer to spend an evening out in the _____(3) atmosphere of a public place rather than quietly at home.

MEMO

DATE: March 31
TO: All operations employees
FROM: Robin Evans, Chief of operations
SUBJECT: Reports review

Last week, I distributed a report detailing the department’s performance in the first quarter. There are some items in the report that I think should be addressed.

First of all, it seems that costs in the maintenance department have _____(1) since last quarter. I have asked Terrence Howard’s team to provide some details related to specific increases in maintenance expenses. Also, I am quite surprised that certain project _____(2) have not been met. _____(3). Lastly, inventory levels are currently lower than projected. I would like to set up a meeting with Carmine Gosford’s group to discuss our _____(4) for managing inventory going forward.

We will be doing other performance reviews throughout the year, and I hope that this will help us become a more efficient and productive department.

To: Customer Service (cs.interair@interair.com)
From: Alex Hogan (ahogan@dallasmail.co)
Subject: Reservation #JHK2105
Date: June 21

To Whom It May Concern,

_____(1). I apologize for the inconvenience, but a personal matter has come up, _____(2) me from flying to Budapest as planned. I would like to get my money back. If this is possible, can you please _____(3) my request? I am hoping to book a different flight to Sydney in less than five days. I understand that I will have to pay a _____(4) for this change. You may deduct this from the amount that will be returned to me.

Please let me know if you need any other information.

Sincerely,

Alex Hogan

First Global Expands Further
December 28

Electronics giant First Global, which makes components for smartphone manufacturers, said in a press release on Tuesday that it expects to start building its 20th overseas production plant soon. The announcement comes at the end of a successful year, with sales in the fourth quarter surpassing those in the third quarter by 15 percent. President and CEO Ms. Genevieve Durand attributes First Global's growth to its efficiency in manufacturing. -[1]-. "We find ways to do more with less," Durand claims, "producing high-quality goods at competitive prices." -[2]-.

Upon completion, the new factory will be situated near Beijing, China. It will be First Global's largest and one of six of its facilities located in the East Asian region. -[3]-. Just as First Global has done before, it is using its own earnings to fund construction rather than taking out additional loans or selling off assets. It is hoped that the new factory will boost productivity by approximately 20 percent. -[4]-. Construction on the plant will begin in spring of next year.

To: John Miller
From: Linda Tillman
Subject: Photos

Dear Mr. Miller,

Your customer record stated that you preferred to be contacted by e-mail, so I am e-mailing you to say that your photographs will not be ready for Saturday at 3 p.m. as discussed. One of our processing machines broke down yesterday. The repairman said the new part has to be specially ordered, and probably won't arrive for another four to five days. This means that the Belltown branch of Ace Photos only has one machine to process nearly 150 different orders. I noticed that you marked your order as "URGENT" on the processing request form; however, due to the circumstances our 24 hour service is no longer available. Your photos will probably be ready by Tuesday morning at the earliest. If you would rather have your photos processed at another Ace Photos location, we would be happy to mail them for you. We will cover all the delivery charges, and have the photos mailed directly to you when they are finished. Also, we would like to offer you $15 off the total order cost to compensate for any inconvenience this problem may have caused. Please call me at 1-800-652-3156 to discuss this matter further.

Sincerely,

Linda Tillman
Director Customer Relations

Riya Shankar [9:10 A.M.]
I received a customer complaint about our Web site yesterday. I was wondering if you have time to look into it now.

Noel Mitchell [9:13 A.M.]
Was the complaint about our Frequently Asked Questions page? We finally finished fixing it last night. Everything should be okay.

Riya Shankar [9:14 A.M.]
That's good to hear, but the problem actually concerns the store content page. The customer mentioned that several images of our latest products aren't loading.

Noel Mitchell [9:18 A.M.]
If it was yesterday evening, it was probably because we were updating the pictures. But I'll double-check the page and get back to you right away.

Riya Shankar [9:20 A.M.]
Fantastic. Thanks for your help!

Charity Hospital is looking for an organized, motivated individual to fill the position of Director of Dining Services, starting August 15th.

Responsibilities of the position include planning weekly meals for patients, managing a staff of thirty food service workers, and placing food supplies orders every month. You may also be asked to organize food for special events, such as hospital benefits.

The successful applicant will have at least five years' experience working as a manger in some business field, and a university degree. Specific experience in the hospitality industry is preferred, but not required.

Interested individuals should pick up an application from the Food Service Department at Charity Hospital, which is located on the first floor of the hospital. Please fill out the application and submit it, along with 2 reference letters and a cover letter, by July 24, 2007. Applications will be available starting June 21, 2007.

Gordon Institute Publishes Study on Americans' Eating and Exercise Habits

In its last survey conducted a decade ago, the Gordon Institute found that many Americans were not as active as they should be and often ate excessively. Now, the Atlanta-based nonprofit organization has released the comprehensive results of a new survey on the same topic.

According to the survey, 45 percent of Americans exercise once a week for 30 minutes a day or more. An additional 25 percent exercise three times a week for 30 minutes a day or more, and a further 10 percent exercise at least 30 minutes every day of the week. -[1]-.

Of the Americans who do exercise, 65 percent say they jog slowly, 25 percent say they lift weights, and the remaining 10 percent say they walk long distances or perform other activities. -[2]-. About 40 percent of this group say they don't make any effort to regulate their food intake, while about 60 percent say they strive to eat healthily at least some of the time. -[3]-.

These results make for an interesting comparison to a similar survey the Gordon Institute published 20 years ago. In that survey, only 23 percent of Americans said they exercised at least once a week. Furthermore, the percentage of those monitoring their food intake and endeavoring to make smart food choices has risen 11 percent. -[4]-.

The exclusive Montgomery Cafe, located on the first floor of the Gold Star Hotel, is the highest rated cafe in Deville City. The cafe offers only the finest coffee, which is imported once a month from Italy. You can choose from thirty different flavors of coffee, including French Vanilla, Mocha, Raspberry, and Hazelnut. At Montgomery Cafe, we believe that making coffee is an art. All of our new staff members are required to attend an intensive program where they learn how to prepare gourmet coffee. In addition to coffee, the Montgomery Cafe offers the following services:

. A daily selection of gourmet baked goods
. Free Internet access (must spend a minimum of $5.00 at the cafe)
. Fresh ground coffee to take home
. A range of coffee machines and accessories
. Coffee-making classes (applications available at the register)

Warren Cable & Internet is now offering Auto-pay, a new service that takes the stress out of paying your cable bill. When you enroll in our new Auto-pay program, you can access your billing statement or extra changes and make changes to your account through our fully automated Web site. If you choose so, you will continue to receive a monthly invoice detailing your charges in the mail, but you no longer need to remit a payment via mail or in person. Instead, you may make your payment by signing into your account on our Web site and simply authorizing a withdrawal.

If you would like to sign up for the Auto-pay service, simply fill out the form below with your name, account number and street and e-mail addresses. You will receive an authorization letter within 3 days providing the needed information to set up your Auto-pay account. Include form below with this month's payment.

Customer name: ...........
Account number: .............
Street address: .............
E-mail address: .............

For a limited time only!
Take a friend or family to Kensington Resort FREE OF CHARGE

Ticket purchasers of a trip to Kensington Resort are eligible to be accompanied by one person for free. The ticket purchaser must be over 21 and is required to pay in full at the time of purchase. Come out and enjoy the beautiful summer breeze at this fabulous resort.

This specially designed event also includes a luxurious lunch buffet at the Sunlife Restaurant, which is located on the first floor of the Kensington Resort Suites. As this special offer is valid only until the end of August 2007, purchasing your tickets early is encouraged. Excursions on Saturdays and Sundays are not offered, and the offer cannot be used in conjunction with any other offer.

To: Max Sullivan
From: Martha Reynolds
Subj: Conference

Max,

I have been working on the arrangements for our upcoming conference. I've looked into the City Convention Center, and I think it is the most convenient location. It is close to public transportation and hotels. The accommodations are also excellent. The rooms are large, and we can reserve up to ten meeting rooms. However, the price is almost 50% more than we agreed we could spend. The other choice is the Mayfield Hotel. Many associations hold their conventions there. It is a nice place, and the price is reasonable. However, it is not close to the subway. Also, it is much smaller than the Convention Center. I think we could only get three meeting rooms. Would that be enough? Please get in touch with me today to let me know what you think. I need to reserve a place soon.

Martha

To: Martha Reynolds
From: Max Sullivan
Subj: Re: Conference

Martha,

In regard to selecting a location for the conference, I think the Convention Center is better than the Mayfield Hotel. The hotel is much too small. Remember, we plan to hold at least five sessions at a time. We couldn't do that at the hotel. We expect more people to take part in the convention this year, so it is important to have a space that can accommodate everyone. About the price, I think we can rearrange the budget a bit in order to be able to pay for it. So go ahead and reserve the space at the Convention Center.

Max