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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 3:

Reading text:

To: Betsy Barnes

From: Lighting Limited Customer Service

Subject: Your order

Dear Betsy Barnes,

We have received your message about your recent order of a desk lamp with a glass shade. You state that the _____(1) arrived in damaged condition.

We will be happy to replace the damaged merchandise at no extra _____(2) to you.

You will not have to pay anything. Simply place the damaged item back in the box and affix the "postage paid" sticker to the outside. As soon as we receive it, a replacement lamp will be _____(3) sent to you.

We are sorry for any inconvenience this may have caused.

Manuel Gozanlez

Lighting Limited Customer Service Associate

1. (1)
2. (2)
3. (3)
Questions 4 - 7:

Reading text:

To: Eric Lee / From: Jacob Lake
Date: 16 December / Subject: Job Offer

Dear Mr. Lee,

Thank you for _____(1) interest in Blue Tech.

After careful consideration, we are _____(2) to offer you the position of project coordinator under the terms we discussed at the last interview. The project management team willingly made the decision to welcome you as a new member.

_____(3). In addition, if you _____ (4) this offer, we would appreciate it if you could come to the Proactive Room (3rd floor) to sign your employment contract at 10 A.M. on Wednesday of the following week.

We look forward to working with you.

Sincerely,
Jacob Lake

4. (1)
5. (2)
6. (3)
7. (4)
Questions 8 - 10:

Reading text:

Information for Travelers

* We make every effort to leave on time. To avoid _____(1), please plan to arrive at least one hour before your scheduled departure time. This is especially important because all passengers must pass through security control.

* Scissors, nail clippers, and other sharp instruments _____(2) on board. Leave these items at home or surrender them to the security officer in charge.

* Each passenger is allowed two small carry-on bags. Check your excess luggage with the attendant. You can claim it at the end of your trip.

* We request that passengers remain in the waiting area until the attendant _____(3) the embarkation time.

Please don't attempt to board ahead of time.

* Your comfort is our priority. Snack service is available on board. Please ask the attendant for pillows and blankets if you require them.

Thank you for traveling with us. Have a safe and happy trip.

8. (1)
9. (2)
10. (3)
Questions 11 - 13:

Reading text:

LaDon Talent has good opportunities for part-time personnel. Positions availble are part-time, mostly weekends, and typically 5-7 hours a day.

Earn $8 for a 5-hour event plus bonuses. You will be _____(1) for promoting brands by distributing brochures and sammples or demonstrating products to prospective customers,

_____(2) creating brand awareness of the product features.

If you apply for this position and it's not available at the time, please be assured that LaDon Talent will retain your application in our files for 60 days. During this time your application will remain availble for _____(3) until opportunities become open.

11. (1)
12. (2)
13. (3)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 14 - 15:

Reading text:

Riya Shankar [9:10 A.M.]
I received a customer complaint about our Web site yesterday. I was wondering if you have time to look into it now.

 

Noel Mitchell [9:13 A.M.]
Was the complaint about our Frequently Asked Questions page? We finally finished fixing it last night. Everything should be okay.

 

Riya Shankar [9:14 A.M.]
That's good to hear, but the problem actually concerns the store content page. The customer mentioned that several images of our latest products aren't loading.

 

Noel Mitchell [9:18 A.M.]
If it was yesterday evening, it was probably because we were updating the pictures. But I'll double-check the page and get back to you right away.

 

Riya Shankar [9:20 A.M.]
Fantastic. Thanks for your help!

14. At 9:13 A.M., what does Mr. Mitchell most likely mean when he writes, "Everything should be okay"?
15. What problem did a customer have with a Web site?
Questions 16 - 19:

Reading text:

Beatrice Swenson [1:22] I was checking out the sample pictures Billy Blake took of our products for the launch of our online store. I don't think they fully convey what it is like to shop in one of our retail stores. Our products should be displayed in a more comfortable setting that makes customers feel at home. I've forwarded the pictures to your e-mail. Let me know what you think.
Roberto Hernandez [1:29] I see what you mean. It would be nice to have pictures of each product in an actual home setting.
Angela Orbison [1:30] I feel the same as Roberto. And it might be a good idea to hire some models too. Show actual people using our dishes or sitting on rugs. It would help connect our products to consumers.
Beatrice Swenson [1:31] I agree with both your points. But should we go with a different photographer?
Angela Orbison [1:33] I thought his work was quite good, but it just doesn't match our products' style.
Roberto Hernandez [1:34] Well, maybe give him a second chance. Tell him about our concerns and see what he can come up with. It would save us the hassle of locating someone else.
Beatrice Swenson [1:38] You're right, Roberto. I should give him another shot at it. I'll tell him he can use one of our stores as a location if needed. I'll let you know how it goes. Can I get an update on your assignments?
Roberto Hernandez [1:42] The shipment of vases from Thailand hasn't arrived yet, so we might not be able to list them on the site by the launch date. Other than that, everything is fine.
Angela Orbison [1:42] I've completed most of the site's checkout system after several months of working on it. There are a few minor glitches to work out, but overall I am on schedule and the system will be operational within a few days.

16. What is mainly being discussed?
17. At 1:38, what does Ms. Swenson mean when she writes, "give him another shot at it"?
18. What is true about Ms. Swenson?
19. What most likely is Ms. Orbison's job?
Questions 20 - 23:

Reading text:

Park Board Meeting

All local citizens! You are invited to the City Park Board open meeting!

Come along and find out what is happening in your local park. The City Park Board open meeting is schedule for Wednesday, October 12th at 8 p.m. in conference room B of the public library. Agenda items include the following: funding for new snow blowers, construction of a temporary outdoor ice rink for the winter, and next month's Winterfest Bonfire Ball to raise money for equipment for the children's playground.

Snow blowers will enable us to keep the park open all year round, even in the heaviest snow. With the park open all winter, we have decided to convert the central pond into an ice rink. Local business man Hans Brent has donated $10,000 towards the cost. Winterfest Bonfire Ball tickets will be on sale at the meeting. They always sell out fast, so coming to the meeting will increase your chances of getting a ticket.

It is not necessary to notify us of your attendance in advance. However, if you would like to speak at the meeting, or present a report on behalf of a local organization, please contact Glen Tuber at the city office, on 345-5467, extension 4, before October 5th. All speakers must be given authorization before the meeting, so it is essential that you do contact us in advance.

Every weekday, we receive dozens of phone calls from local citizens who want to know what is happening in the park. Don't be one of those people. Come along to the meeting and find out the truth for yourself.

20. Where will the park board meet?
21. What will NOT be discussed at the meeting?
22. Who should call Glen Tuber?
23. When will the park be closed this winter?
Questions 24 - 26:

Reading text:

Ever dream of owning your own satellite TV system? Now's your chance! Dudley's Dishes is pleased to offer a free satellite dish, free receiver, and free professional installation for new customers on the satellite network. Just sign up for any program costing $21.99 or above a month and commit to a one-year contract, and we'll have your system installed in two days. This deal is too good to miss. We offer programming in many different languages, such as English, Spanish, Chinese, and Italian. Call us today for programming packages and details.

24. What kind of equipment does the sale include?
25. How long a commitment must a customer make?
26. Which of the following is NOT free?
Questions 27 - 30:

Reading text:

July 7 – The steamboat Suncoast is returning to the public on August 20. The Suncoast is a historical symbol of the Industrial Revolution in the U.S. as one of the first steam engine boats to travel along the Mississippi River. The Suncoast has traveled up and down the river while hauling agricultural exports for almost a decade. —[1]—.

After the invention of a high-pressure steam engine, the Suncoast was no longer needed. The Pollard Steamboat Company kept the Suncoast’s original shape to maintain its historical value. To convey its historical significance to the community, it was donated to the New Orleans Engines Museum (NOEM) and was displayed at the South Shore Harbor beside the museum. —[2]—.

In order to show off the archaic beauty of the Suncoast to the world, NOEM has decided to use the steamboat itself to exhibit the history and evolution of waterway transportation on the Mississippi River during the Industrial Revolution. —[3]—. While preserving most of its inner structure, NOEM has built an indoor café, a restaurant, souvenir shops, and other facilities within the steamboat for visitors to enjoy. —[4]—.

An admission ticket for NOEM includes a free drink at the Suncoast Café. For ticket pricing and purchase, visit www.noem.com/suncoast.

27. What is the purpose of the article?
28. What is mentioned as a change that was made to the Suncoast?
29. What is NOT true about NOEM?
30. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “However, it was only for observing the exterior, and visitors were forbidden to enter.”
Questions 31 - 32:

Reading text:

SPECIAL SALE
At Bathland!
Everything that you need for your bathroom
For two weeks only!
50% off our extra-large luxury bathtubs
30% off luxury soap and shampoo sets
Buy two large towels and get one free
Mirrors, sinks, shelves, tiles, and much more ...
All up to 25% off!

31. What should you NOT buy at Bathland?
32. How long will the sale last?
Questions 33 - 34:

Reading text:

William Jordan
Hey, Matthew, sorry to bother you on your day off. Can you talk for a minute? 10:23 A.M.

 

Matthew Connors
Sure, but make it quick. I am on my way to watch a movie.
10:26 A.M.

 

William Jordan
I was going to ask if you could fill in for my Friday shift this week. I have to visit Lorrie’s farm to pick up some items that afternoon.
10:27 A.M.

 

Matthew Connors
Yeah, I think I can fill in for you.
10:27 A.M.

 

William Jordan
Never mind. I just double-checked, and Lorrie wants me to go sometime next week. Sorry.
10:32 A.M.

 

William Jordan
By the way, the manager wants everyone to come early tomorrow morning to prepare for Mark’s Publishing’s group lunch reservation.
10:33 A.M.

 

Matthew Connors
All right. See you tomorrow.
10:35 A.M.

33. Where do Mr. Jordan and Mr. Connors probably work?
34. At 10:32 A.M., what does Mr. Jordan mean when he writes, “Never mind”?
Questions 35 - 38:

Reading text:

Around Nashville – Business Spotlight

July 19

This week’s business spotlight is on Bell Laundro and its owner, Ms. Monica Bell. For those who don’t know, Bell Laundro is a one-stop place that is a combination of a launderette, a café, and a bookstore and is based on Jackson Street. This new type of self-service laundry is one of the most successful independent businesses in Nashville today. —[1]—.

At first, Bell Laundro was not as successful as it currently is. —[2]—. However, Ms. Bell was not willing to give up on her business.

—[3]—. After months of planning, she renovated a part of her laundry into a café-like lounge. —[4]—. In this waiting area, customers can enjoy a cup of coffee and read books while their clothes are being washed and dried.

The customers at Bell Laundro highly value the convenience and high-quality service Bell Laundro provides. Many residents in the area are students at Welch College, who need to do the laundry and buy books for their classes; they know Bell Laundro is perfect to take care of both tasks at the same time.

Ms. Bell was asked by many local colleges to provide tips and advice for students who plan on opening a new business. As a young entrepreneur herself, she seems very excited to lead her class, entitled “Difficulty into Opportunity.”

35. What is indicated about Bell Laundro?
36. The word value is closest in meaning to
37. What does Ms. Bell plan to do in the future?
38. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “Surrounded by large launderettes, it was not able to raise substantial revenue.”
Questions 39 - 42:

Reading text:

Michelle Hanson [11:40]
Can I get an update from everyone on the promotion project for N-Genz Auto? Our next presentation’s been moved up to Tuesday, August 10.

 

Barry Carr [11:42]
The script changes for the TV commercial will be done this afternoon. Other than that, I’m just waiting for production to give me permission to proceed.

 

Dustin Rodriguez [11:45]
Barry, our first choice for the lead actor backed out, so I’m waiting to hear back from the talent agency about a replacement. But still, we can proceed with our shoot on July 18 at Snappy Studios.

 

Michelle Hanson [11:47]
Thank you both. What about the online campaign? My contact at N-Genz Auto is eager to see what’s been done.

 

Willa Hopkins [11:50]
Well, I’m in the final stages of developing the Web site. I need about a week more to do the finishing touches, but I’m quite confident we’ll be done in time.

 

Dustin Rodriguez [11:54]
Good news. I called the agency and was told that my second choice for a performer can do the job.

 

Barry Carr [11:55]
Great, Dustin. I’ll send you a copy of the finished script tonight. By the way, I can’t make it on the 18th as I need to be at a client meeting, so I’ll send Brianna Johns in my place.

 

Dustin Rodriguez [11:57]
No problem, Barry. I’ll get in touch with her shortly to make further arrangements.

 

Michelle Hanson [11:58]
It looks like we are on the right track. Dustin, keep me posted on your schedule. Willa, could you send me a link to the site so I can see the progress so far?

 

Dustin Rodriguez [11:59]
Understood. I’ll send you the most current schedule I have right now.

 

Willa Hopkins [11:59]
OK, Michelle. I can send you the link now. Just bear in mind there are some issues to work out.

39. What type of business does Ms. Hanson most likely work for?
40. At 11:58, what does Ms. Hanson mean when she writes, "on the right track"?
41. What is true about Mr. Rodriguez?
42. What has Ms. Hopkins been asked to do?
Questions 43 - 46:

Reading text:

Starting Up
A Foreword by Michael Lawman

Starting Up is Anne Schubert's first nonfiction publication, tracing the events in her life that led her to become a successful businessperson. Schubert reminds us through her compelling life story that creating a start-up company is not something that one can do without planning. -[1-. Sufficient time and hard work are both necessary to make one's own business profitable, and the process of how to do that is outlined in detail throughout this book.

Schubert discusses how even from a young age she had always thought herself something of an inventor. Trying to come up with original products that others would find useful in their daily lives gave her inspiration. -[2]-. She also had to overcome the multiple challenges that go along with promoting a new product and ultimately landed contracts to supply Venus Footwear and Constant Sports Equipment.

And it didn't take Schubert long to open a start-up company in Seattle called Swift World, which eventually led to her becoming CEO of Swift Enterprises International. Now with over 280 shoe stores across six different countries, we learn in the book how Schubert came from nearly nothing and developed Swift Enterprises into one of the nation's most lucrative retailers. -[3]-.

Not only is Starting Up incredibly insightful and educational for entrepreneurs, but it is an entertaining read with lots of personal stories about the highly competitive world of product development and retail. I've been fortunate enough to be Schubert's professional peer for many years and have benefitted a lot from her insight and intuition. -[4]-. Now, with Starting Up, you too can have a look inside Schubert's world of start-up success.

43. What is stated about Starting Up?
44. What is mentioned about Swift World?
45. What is suggested about Ms. Schubert?
46. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, she learned quickly that idea creation alone was simply not enough to bring a product to market."
Questions 47 - 51:
View in compact mode

Reading text 1:

http://www.booksworld.com/category

Books World

HOME | RECENT | CATEGORY | ORDER

Bestselling books by category: culinary arts

1. Behind the Kitchen by Anthony Barry
Dreaming of opening a restaurant? Learn to make good money in the food industry with Mr. Barry’s insights and advice.

2. Happy Table by Karen Wilson
The food on your table determines your and your family’s health and happiness. Directions on choosing the right ingredients and using the right cooking methods.

3. Understanding the Food Industry by Rodney Sanford
You have to understand the industry in order to become successful in it. See how to avoid mistakes that people new to the food industry often make. If you are interested in owning a restaurant, this is a must-read for you.

4. Food, Language, and Culture by Rodney Sanford
What determines the food, language, and culture of a nation? And how do they, in turn, affect the nation and its people? Find out in Mr. Sanford’s book that has been translated into more than 10 languages.

Reading text 2:

Bloomfield Public Library
Events in the Fourth Week of June

June 20, Monday – Successful author and restaurant owner Rodney Sanford visits our library to discuss methods regarding operating a restaurant that are demonstrated in his latest book. Mr. Sanford will sign his book for participants after the event.

June 23, Wednesday – A fun, interactive event full of music for preschoolers and toddlers with their guardians. Songs about the different seasons and weather will be played along with various instruments. No registration required to join this exciting musical class.

Reading text 3:

To: (customerservice@bloomfieldpl.org)
From: Melvin Charles (mcharles@opmail.com)
Date: June 27
Subject: Bloomfield Public Library

To Whom It May Concern,

I recently attended an event held at the Bloomfield Public Library. I was greatly impressed by Mr. Sanford’s knowledge and ideas. What he taught me during the discussion session will be a great asset when it comes to executing my own business plan.

In addition, I would like to be notified by text message when the book Behind the Kitchen becomes available. It was already checked out when I tried to borrow it. My mobile number is (210) 555-3918. Thank you.

Melvin Charles

47. In the Web page, the word "good" is closest in meaning to
48. What is indicated about the Bloomfield Public Library?
49. What book was signed at the Bloomfield Public Library by its author recently?
50. What is probably true about Mr. Charles?
51. What does Mr. Charles request the Bloomfield Public Library do?