Đề thi thử TOEIC: Mã đề ECONOMY

To: George Stanley

From: Marya Obermeyer

Re: Photocopier issues

George,

We are almost out _____(1) paper for the photocopier. There is just one package left in the supply closet.

I would appreciate your ordering a new box today. In the future, please stay on top of things like this. The order should have been made much sooner.

Also, we will have to _____(2) the photocopy machine sometime in the near future.

We need a new one that doesn't break down so often. Please start researching this and see if you can find one that is affordable. I would also like one that is not _____(3) to use.

Marya

Packing Guidelines

In order to _____(1) breakage of merchandise and loss of shipments and to ensure accurate fulfillment of orders, please observe the following guidelines when preparing packages for shipment:

1/ Check the order form carefully to make sure the item number matches the item number and description in the catalog.

2/ Make sure that the address label has been _____(2) filled out and particularly that names have been spelled correctly.

3/ Each box must be _____(3) filled with packing material to protect the contents from damage.

4/ Packages must be ready to be picked up by the carrier before 3:30 p.m.daily.

Following these guidelines is of the utmost importance. Lost and damaged shipments cost the comany valuable time and money.

Do you need to _____(1) ? Trains are a great way to save money when it comes to travel.

Train fare costs considerably less than plane fare in most cases. On the other hand, if comfort is more important to you than saving money, you will be happy to know that most trains offer _____(2) accommodations.

When you _____(3) your ticket, simply notify the agent that you want a first-class seat.

TO: Company employees

FROM: Administration Department

Over the years, employees have been increasingly _____(1) with our in-house cafeteria facility. The selection of food is poor, and our cooking equipment is in disrepair. Also, there is no longer enough space for everyone to eat simultaneously. To cope with these growing problems, we have decided to undertake the renovation of the cafeteria.

Work will begin on the first day of the third quarter and will last approximately two months.

Unfortunately, the cafeteria must remain closed during that time. We have devised a _____(2) system to offer employees the chance to eat out at local restaurants without having to drive their own cars. Shuttle buses will run between our office and the Plaza Central in town from 11:30 a.m. to 2:00 p.m. Monday through Friday.

These plans have been designed with your convenience in mind. If anyone has a suggestion for the _____(3) of this or any other company project, please stop by the Administration Department and let us know. Thank you.

To: Larry Thompson
From: Jason Harbor
Date: September 20
Subject: Room reservations

As you requested, I contacted several hotels to find a more comfortable place for the annual shareholders' meeting scheduled on October 17. Among those contacted, the Treasure Island Hotel does have the facilities that meet our needs.

I booked the Conference Room C which can easily accommodate 200 people; the Abbey Room for press meetings, and the Rose Dining Room where the luncheon will be served after the share holders' meeting.

The following equipment and services are also needed:

- Three TV monitors
- A public address system
- Light refreshments

I will contact you next Monday to confirm the arrangements as outlined above.

Jason Harbor
Event Planning

Hong Kong Today
Hong Kong's Source of English News

Palais Hotel Gets Top Chef

The Palais Hotel, known by insiders as Hong Kong's hidden jewel, is about to become very well-known. The hotel's Jade Restaurant has hired a new executive chef, cooking expert and chef extraordinaire Mei-Yi Gan. Gan, who took over the restaurant last month, has already made her mark by adding some of her signature dishes to the menu.

Gan has most recently worked as head chef at Hong Kong's four-star restaurant Room at the Top but is best known for her previous work as editor of East and West, a cooking magazine with an impressive international circulation. Gan studied under Master Chef Chun-Yuen Li, who praised Gan for being "a culinarily gifted student" and possessing "excellent instincts."

So far, the Palais Hotel has been aptly nicknamed. Staying in one of the luxurious rooms, or dining at the sophisticated Jade Restaurant, one gets a sense of experiencing something special, something still undiscovered. Based on the meals that Gan has produced there so far, we predict that the addition of this exceptional chef will serve to bring the hidden jewel out of hiding.

Gardenville to Resurrect Jefferson Cinema

Gardenville City Council members voted on Thursday to proceed with the restructuring and renovation of the old Jefferson Cinema on Jorgensen Street. The structure, built in the late 1920s, has sat vacant since it shut down in the 1980s. The opening of two multiplex theater complexes in Gardenville drove the one-screen cinema out of business.

Upon recommendation of the Gardenville Arts Council (GAC) and the Gardenville History Society, the city will invest a sum of $2.3 million in the building. The updated facility will be used as a venue for live theatrical performances and will be renamed The Jefferson Playhouse. Local theater group Flora-Lane Community Players will use the building for all its rehearsals and shows. Likewise, the venue will also be a space for visiting acts, performers, and theatrical groups. GAC President Marvin Lee said in a telephone interview "we are thrilled that the council approved the project unanimously. —[1]—. First, it will help preserve our local heritage and history, and it will also provide our community’s theater club with a more appropriate home". —[2]—. Flora-Lane Community Players currently practices and holds performances at the Carter Neighborhood Youth Center’s auditorium. —[3]—. However, with a seating capacity of only 100 audience members, the group’s growingly popular shows require a larger venue. —[4]—.

The project is scheduled to begin on June 8 and will last for approximately four months.

Bluecoats Look to a Brighter Future

Last night the management of the Kansas City Bluecoats finally made the long-expected announcement that the team will be moving into a new stadium in a suburb just within the city limits of Kansas City. -[1]-.

The Bluecoats were one of the top teams in American football two decades ago, winning the national championship once and making it to the final game on another occasion. -[2]-. But recent years have been more difficult, with disappointing placements in the league and a dwindling fan base that has been attracted to other more successful sports teams in the region.

Moving will allow for cheaper ticket prices, more parking spaces, and easier access from other areas. -[3]-. As for the team, it will get to train using state-of-the-art facilities. Work will begin on the currently unnamed new stadium this month and is expected to be finished within two years.

Kansas City mayor Lester Hickman celebrated the team's move, saying, "This is great news for the team, and we look forward to helping the Bluecoats rise back up to their previous levels of success." -[4]-.

To: Customer Service
From: Doris Hogue
Subject: Order#10009283
Date: October 10

To Whom It May Concern,

I tried calling the Toptracks 101 customer service directly but could not reach any of the workers. I purchased some albums on your Web site not long ago. —[1]—. After I paid for the selected items, I realized that I had accidently ordered the Rock Station’s Deluxe album, which I did not mean to purchase as I had already done so last month. For some reason, it still remained in my shopping cart and got checked out along with my new list of items, so I accidently paid for it. —[2]—.

On the Web site, the notice says that I should contact customer service and that a refund will be available within 24 hours of purchase. —[3]—. If by any chance, the refund of a single item is not available, could you just cancel my whole order? The Rock Station’s Deluxe album is not cheap and I certainly don’t need two of them. —[4]—. Please get back to me with the available options.

Thank you.

Doris Hogue

Reality television shows are becoming increasingly poplar around the United States. One recent show, Wannabe, depicts a group of five men and five women who live in the same house for several months without contact with the rest of the world. Each week the participants take singing lessons and perform their songs for the audience and the judges. Also, every weekend one participant must leave the program, as they are voted off the show either because of lack of singing talent or because the other participants do not like living with them. The television audience participates in the voting process, and an average of two million votes per week are entered by viewers, either by phone or Internet. The final two remaining "Wannabes" earn a recording contract with a famous company.

Dear Customer,

Congratulations! You have just purchased one of the world's most sophisticated microwave ovens. This appliance has been designed with your convenience in mind. It combines an array of special features with ease of use. State-of-the-art features include a temperature sensor so that you will never again have an overcooked or undercooked meal; a 24-hour timer so that you can prepare your food when you have time and have it ready to eat when you are; an automated defrosting system so that you can prepare frozen food with no extra waiting time; a programmable chime system to let you know when your food is ready; and an automatic self-cleaning system so that your oven is always fresh and ready for use.

All of these features and more are available to you at just the push of a button. It is so simple to use. Each feature is completely explained in  this manual. Just follow the step-by-step instructions and you will be cooking delicious meals in no time at all! In addition, recipes for various entrees and desserts are include at the back of the manual to get you started on your new adventures in microwave cooking. This product has been designed to give you many years of trouble-free operation as long as the instructions are followed. If for some reason the product should fail, it is completely guaranteed for one year. A complete explanation of the warranty is included on page 15 of the manual. Additional instructions and recipes are available on our website.

Thank you again for becoming a kitchen Appliances customer.

Sincerely,

M.S.Fujimoto
President
Kitchen Appliances, Inc.

Dean Strivers [10:31 A.M.]
Sylvia, are you busy? Upper management just requested an urgent meeting with the research department in about an hour.

Sylvia Flores [10:33 A.M.]
I'm available, but my team is at one of our main branches downtown. They won't be back until at least 2:00.

Dean Strivers [10:35 A.M.]
Well, do you think you could handle it yourself? I think it'll go well even if your team members aren't there.

Sylvia Flores [10:36 A.M.]
It shouldn't be an issue. Do I need to prepare anything?

Dean Strivers [10:40 A.M.]
They want to ask questions about our upcoming product launch, so bring the market analysis, financial estimates, and other reports that you and your team have worked on. The meeting will be in Conference Room 510.

Sylvia Flores [10:41 A.M.]
I'll be there.

To: Design Team
From: Donald Karan 
Date: June 14 
Subject: Lunch 

Hello everyone,

I first would like to thank and congratulate you all on your hard work this season. The collection was a great critical success. Because we've been so busy, we haven't had time to sit down together and discuss some different ideas for next season. 

I'd like to invite everyone to lunch tomorrow at Maharani's. We'll meet at 1 o'clock and this will also give everyone a chance to meet our team's newest member, Antonio Musco. Antonio will be developing a new line of accessories for our company, and I'm sure he will become a valuable member of our team.

If you would like to attend this meeting, please call Eva Green sometime this afternoon so that she can make a reservation at the restaurant. I look forward to seeing you all, and congratulations again on a job well done. 

Going International: A Marketing Strategies Conference.

An information program sponsored by the National Student Marketers Association 

Are you ready to go global?

Recent research has shown that over half of medium-sized firms are looking to expand their business into the overseas market within the next five years. Is your business one of the majority? You may think you have all the tools necessary to go global, or that your product can sell itself-no matter what part of the world it's in. It has been proven, time and time again that our successful strategies for domestic marketing are, all too often, a tremendous failure when used abroad. That's the reason so many companies have failed, and that is the reason you should know better than to follow in their footsteps. The National Student Marketers Association is sponsoring a must-see event for any business owner planning to expand their product lines internationally.

The two-day conference will enlighten you and your employees on the following topics:

-Spotting your weaknesses ... before your customers do!

-Understanding culture - and using it to your advantage.

-Legal and taxation issues. Don't let your company suffer!

-Dealing with international customers. How to execute appropriate service plans.

-Developing & implementing a global marketing strategy. 

If you are a small or mid-sized firm owner or CEO, you must attend this conference! Cost is $250 per person. Discounts are available for groups of 3 or more. Total includes six meals and all materials. Visit www.NSMA org to register. Space is limited, so sign up today!

Dear Mr. Jackson,

Hello, Mr. Jackson. We just wanted to let you know that your vehicle has been repaired. According to the documents that you filled out, it shows that a certain portion of your payment was supposed to be paid by the insurance company. However, that payment request has been declined by your insurance company.

The entire repair process cost $2, 100, none of which has been covered by your insurance company. We strongly recommended you contact your insurance agent and resolve this problem as soon as possible in order to avoid any extra charges to your account.

Thank you.

Sincerely,

Tom Truman.

To: Edmund Insurance Company

Hello, my name is Peter Jackson, a customer protected by the Personal Vehicle Protection Service. Two weeks ago, I had an accident, which i reported to your company through my insurance agent. When I spoke to the agent, she told me that 80% of the total cost would be covered by my insurance plan.

However, I received a letter from the repair shop saying that the payment request has been declined by your insurance company. Please contact me as soon as possible regarding this matter.

Thank you,

Sincerely,

Peter Jackson