Test duration: 75 minutes

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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 3:

Reading text:

Are you looking for a reliable rental car? Look no more.

Riverton Rent-a-Car offers the most reliable and economical rental cars in town.

We _____(1) that you will find the car you want at Riverton Rent-a-Car.

We have several tiers of cars, from budget to luxury.

Our rates start a $19. 99 daily for a compact car, with several options available including two-door and four-door sedans and hatchback.

Have you always wanted to experience the _____(2) of driving a luxury sports car?

Live you dream by renting a sports car from Riverton Rent-a-Car. Daily and weekly rates are available. Contact us to find out more.

Rent a car from Riverton Rent-a-Car. You won't _____(3).

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

Invoices are an essential part of any business and should be given their due attention. Without invoices, after all a business would not receive payment for services rendered. The _____(1) of the invoice must be stated clearly, that is, the customer needs to know exactly what he is being charged for and when the payment is due.

If a customer discovers a mistake on the invoice it should be rectified as soon as possible. If a final charge is much greater than the original estimate, the reason for this should be explained as clearly and simply as possible on the invoice. Some businesses _____(2) a late fee on late payments.

In such cases this must also be made clear on the invoice. Finally the invoice must be sent to the customer _____(3) in order to encourage timely payment.

4. (1)
5. (2)
6. (3)
Questions 7 - 9:

Reading text:

Dear Absolute Card customers,

It has come to my _____(1) that there may be some confusion as to how to process your Absolute Card applications. Please refer to any of the three methods in place to solve this problem.

First, on our website you can process applications, submit sales and review all of your impending and settled transactions. We have received feedback on this system from many customers and the response has been overwhelmingly positive.

Secondly, we have The Fast App system which allows you to call our automated credit approval system and submit an application by simply entering the information _____(2) the touch tone pad on your telephone.

Finally, you can make a call to our credit department at 1-800-703-1254 and turn in the application directly to a credit representative.

Please remember to _____(3) one of these three methods for credit approvals on your Absolute Card.

If you have any questions regarding processing applications, don't hesitate to call our services department at 800-525-3251.

Best Regards,

Michael Lee

Shoppers Charge Accounts

Absolute Card

7. (1)
8. (2)
9. (3)
Questions 10 - 12:

Reading text:

The Silver Screen Movie House is a new entertainment option in the downtown area. The Silver Screen is not your typical movie house. It combines a movie theater with a coffeehouse, so that patrons can relax with coffee and snacks while they enjoy the show. In addition to a menu of delicious homemade sandwiches and tempting pastries, the Silver Screen offers a _____(1) of movies to suit all tastes.

Everything from comedy to drama to action is on their schedule. Prices are reasonable, and frequent customers can take advantage of the ticket special. A booklet of five tickets for the price of four is available, or individual tickets can be bought _____(2) for each show.

The place tends to fill up for the evening show, but if you like quiet, you can stay later. The crowds _____(3) when the last movie is over, but the café stays open until 1:00 a.m., so night owls can enjoy a quiet cup of coffee into the wee hours.

We predict that the Silver Screen will soon attain the status of one of the most popular entertainment venues in the city.

10. (1)
11. (2)
12. (3)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 13 - 15:

Reading text:

Dear valued customer,

Our policy has been to provide customers with ground coffee when their coffee grinders undergo malfunctions. However, as more and more customers fail to remit their payment on time these days, we have determined to enforce a stricter policy in such cases.

Our new policy is effective as of September 3, 2007, and in details are as follows:

1. If a customer delays his or her payment for over 20 days and the machine does not work properly, we will stop supplying ground coffee. Instead, we will fix the unit, but the customer will be responsible for the expenses. Any payment related to these repairs will be reimbursed to the customer after he or she has remitted the unpaid balance in full.

2. A surcharge on accounts suspended for more than 60 days will be assessed.

Admittedly, this might sound a little extreme and may come as a surprise; nevertheless, we see no other alternative. As you know, we have always been committed to providing quality products and reliable service in order to meet your requirements. Without our patrons' cooperation and support, we are unable to continue to provide all of this.

In case of any inquiries concerning our new policy, please do not hesitate to contact us.

Miller Coffee Grinder Co.
319 Tegarden Rd
Gulfport, Ms 39507
(Tel.) 228-896-1445

13. What is the main topic of the notice?
14. What is NOT suggested about the new policy?
15. Why did the Miller Coffee Grinder Co. make such a decision?
Questions 16 - 17:

Reading text:

Helen Moon 2:20 P.M.
Sue, I was going over the checklist for the trade show. Have you had a chance to pick up those supplies yet?

 

Sue Sloane 2:24 P.M.
Actually, I found most of what we need in the supply room. The rest I will get on my way to the convention center tomorrow.

 

Helen Moon 2:25 P.M.
That's perfect. Could you see if there are any clipboards in the supply room? If not, can you also buy some on your way? We need two to hold questionnaires and two more for sign-up sheets for new customers.

 

Sue Sloane 2:27 P.M.
Not a problem. Anything else you need? Has anyone picked up our pamphlets from the print shop yet? I can get them if nobody has done that.

 

Helen Moon 2:28 P.M.
I was supposed to do it. I'd be grateful if you could do it.

 

Sue Sloane 2:29 P.M.
It isn't any trouble. The print shop is nearby Coulier Office Supplies, and that's where I'm getting the rest of the supplies. I'll bring them early so you can prepare to hand them out to participants as soon as the trade show opens. I'll be at the convention center for set-up by three o'clock.

16. At 2:29 P.M., what does Ms. Sloane mean when she writes, "It isn't any trouble"?
17. What is mentioned about the company Ms. Moon works for?
Questions 18 - 21:

Reading text:

First Global Expands Further
December 28

Electronics giant First Global, which makes components for smartphone manufacturers, said in a press release on Tuesday that it expects to start building its 20th overseas production plant soon. The announcement comes at the end of a successful year, with sales in the fourth quarter surpassing those in the third quarter by 15 percent. President and CEO Ms. Genevieve Durand attributes First Global's growth to its efficiency in manufacturing. -[1]-. "We find ways to do more with less," Durand claims, "producing high-quality goods at competitive prices." -[2]-.

Upon completion, the new factory will be situated near Beijing, China. It will be First Global's largest and one of six of its facilities located in the East Asian region. -[3]-. Just as First Global has done before, it is using its own earnings to fund construction rather than taking out additional loans or selling off assets. It is hoped that the new factory will boost productivity by approximately 20 percent. -[4]-. Construction on the plant will begin in spring of next year.

18. Why was the article written?
19. How does First Global plan to finance its newest project?
20. What does the article suggest about First Global?
21. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This increase in output will help the company keep up with the strong demand for smartphones."
Questions 22 - 23:

Reading text:

Dean Strivers [10:31 A.M.]
Sylvia, are you busy? Upper management just requested an urgent meeting with the research department in about an hour.

 

Sylvia Flores [10:33 A.M.]
I'm available, but my team is at one of our main branches downtown. They won't be back until at least 2:00.

 

Dean Strivers [10:35 A.M.]
Well, do you think you could handle it yourself? I think it'll go well even if your team members aren't there.

 

Sylvia Flores [10:36 A.M.]
It shouldn't be an issue. Do I need to prepare anything?

 

Dean Strivers [10:40 A.M.]
They want to ask questions about our upcoming product launch, so bring the market analysis, financial estimates, and other reports that you and your team have worked on. The meeting will be in Conference Room 510.

 

Sylvia Flores [10:41 A.M.]
I'll be there.

22. At 10:36 A.M., what does Ms. Flores mean when she writes, "It shouldn't be an issue"?
23. What has Ms. Flores been asked to prepare?
Questions 24 - 26:

Reading text:

Don't miss out on these great China Getaways - Call 1-877-738-2742

This fall, visit fascinating China. Stand in Tiananmen Square in the heart of Beijing to watch the traditional raising of the flag to celebrate China's National Day on October 1. Stay throughout the Golden Week and learn about China's history at popular sights such as the Great Wall, and the Forbidden City.

7-Day Beijing Fall Special Getaway

$948 - Departure Dates: 10/6, 10/7, 10/8
$998 - Departure Dates: 9/26, 9/28, 10/3, 10/5

24. What is this advertisement about?
25. Who is most likely to be interested in the advertisement?
26. Which of the following is NOT indicated in the advertisement?
Questions 27 - 30:

Reading text:

Tom Estrada 18:42 Good afternoon from Apex Cable TV. How may I help you today?
Alyssa Munro 18:43 Hi. I need help accessing movies using Movies On Demand.
Tom Estrada 18:44 OK. Please give me a moment to open your account details on my computer.
Tom Estrada 18:45 Thank you for waiting. It appears that you are not subscribed to our Movies On Demand service.
Alyssa Munro 18:45 Oh, really? I thought it was part of my subscription.
Tom Estrada 18:46 Well, our records show that you have the standard plan. This doesn't give you full access to our movie channels.
Alyssa Munro 18:47 Will I need to change my plan if I want Movies On Demand?
Tom Estrada 18:47 You can add the service to your present plan. It costs an extra $8.99 a month. Would you like me to add it now?
Alyssa Munro 18:48 Do you need my credit card number? I don't have it with me now.
Tom Estrada 18:49 That's all right. We can add the charges to your bill, beginning next month.
Alyssa Munro 18:50 OK. Let's go ahead and do that then.

27. What does Ms. Munro need assistance with?
28. What is indicated about the standard plan?
29. What can be inferred about Ms. Munro?
30. At 18:49, what does Mr. Estrada mean when he writes, "That's all right"?
Questions 31 - 34:

Reading text:

To: Kathryn Hale
From: Stacy Mott
Subject: Budget Proposal

Dear Ms. Hale,

After reviewing last year's budget figures, I would like to propose a few changes to this year's budget plan. If these changes are accepted, I predict that the company will reduce its operation costs by approximately 40 percent. First, I noticed that the company allocated one fourth of its total budget to purchasing office supplies. Of the office supplies that we purchase each year, paper is by far the most expensive. I think that requiring all employees to print documents on both sides of the paper will significantly cut down on costs. Second, the company currently employs 200 people; however, only about 150 people are needed for the company to function properly. Therefore, I propose the company reduces its workforce by 50 people before the start of the next fiscal year. I realize that this second proposal may seem drastic, but according to my estimates, if the company does not significantly cut costs by the end of December 2008, it will be forced to file for bankruptcy.

Sincerely,

Stacy Mott
Financial Advisor

31. What is the purpose of this e-mail?
32. What does Stacy Mott point out about the company?
33. How many people work for the company right now?
34. According to the e-mail, what might happen if the recommended changes are not made?
Questions 35 - 37:

Reading text:

A Night of Song
A concert

On December 5, French singers Pierre Chrétien and Celine Laurier will be at the Maroon Theater for their second concert in Los Angeles, California. The event, which will begin at 7:30 P.M., will also feature French pianist Amanda Depuis as well as American soul singers Andy Red and Cindy Dawson, who will accompany Mr. Chrétien and Ms. Laurier during their performance. -[1]-. During the concert, Ms. Laurier will be introducing her inspirational album, Crossroads, which was released in Paris last week. -[2]-.

Witness an extraordinary fusion of French and American artists. -[3]-. And until November 20, those purchasing three or more early-bird tickets will receive complimentary backstage passes! -[4]-. Tickets are available at any Gatewing Ticketing outlet nationwide. They may also be purchased online at www.gatewing.com. Recordings from both Mr. Chrétien and Ms. Laurier will be available for purchase at the venue. Call Gatewing at 1-800-555-2541 for details.

35. What is indicated about backstage passes?
36. What is NOT mentioned about the concert?
37. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This does not apply to regular tickets."
Questions 38 - 41:

Reading text:

TO Carolyn Shah (cshah@qrcbooks.com)
FROM Edwin Lewis (elewis@caspub.com)
SUBJECT Publication information
DATE July 19

Dear Ms. Shah,

I am pleased to tell you that Casper Publishing has come out with an important title that I think QRC Bookstore will be interested in selling. -[1]-.

The 10th edition of Economics for Business has been completed and contains revised multimedia content and new exercises in DVD format. We have one version for students and another for teachers. The students' version is packaged for affordability, while the teachers' version features several premium extras, such as preloaded presentation. -[2]-. Seeing as QRC Bookstore mainly sells university textbooks, it would make perfect sense for your shop to carry both versions of this publication or any of the other new titles in our catalog. -[3]-.

If you are interested in ordering, download the form on our Web site at www.caspub.com/orders and send it to us by post. -[4]-. For any further information, feel free to respond to this e-mail or contact me directly at 555-3044.

Best Regards,

Edwin Lewis

38. Why was the e-mail written?
39. What is implied about QRC Bookstore?
40. How can Ms. Shah place a product order?
41. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "These may be used in the classroom along with the extensive lesson plans found in each chapter."
Questions 42 - 45:

Reading text:

John Mallet [3:45 P.M.] Hi, everyone. You'll be happy to know that management gave me approval to send some of our people to the career fair at Duluth University next month.
Janet Chan [3:48 P.M.] That's excellent news. A lot of students have probably heard of our company, since Go-C Tech is such a short distance from the campus.
John Mallet [3:52 P.M.] Exactly, however, our budget is limited, so we need to decide which departments should be represented. We can't send everyone.
Melissa Kovac [3:55 P.M.] My marketing team recruited quite a few new people just last month. You can leave me out.
John Mallet [4:00 P.M.] I'll keep that in mind. And I think the accounting department should participate. Management feels that they will need more help when our purchase of Stanfield Incorporated moves forward. I'll speak to Susan Edwards about it.
Peter Mercer [4:01 P.M.] I need to supervise product testing in the research and development department for the next few months. Can I send someone in my place?
John Mallet [4:03 P.M.] Of course. Who do you choose, Peter?
Peter Mercer [4:05 P.M.] Amy Lintan. She doesn't have a lot of experience, but she's quite knowledgeable about our department's needs.
John Mallet [4:08 P.M.] That's fine. Perhaps someone who has been employed for a shorter time can provide a valuable perspective on what it is like to join our company.

42. What is indicated about Duluth University?
43. At 3:55 P.M., what does Ms. Kovac mean when she writes, "You can leave me out"?
44. What is implied about Go-C Tech?
45. Who will delegate a representative to the career fair?
Questions 46 - 50:
View in compact mode

Reading text 1:

Vera Advertising

MEMO

To: All staff
From: Joseph Tran, Human resources director
Subject: Staff retreat
Date: August 1

I'd like to remind that our annual staff retreat is coming up. This will take place from August 20 to 22 at the River Ranch Resort in Holbrook, which is a three-hour drive away. The company has rented a bus that leaves Phoenix at 8 A.M. on the 20th. For those of you who cannot make it at that time, Michelle Salazar will pick you up at around 2 P.M. Please contact her to make arrangements.

We've planned several activities for this outing, and copies of the agenda have been circulated among the departments. We will be giving everyone the day off on the Morday right after the retreat. If you have any questions, feel free to call me at extension 39.

Reading text 2:

Vera Advertising Annual Staff Retreat
River Ranch, Holbrook, AZ

Friday, August 20
11:00 A.M. Arrive at River Ranch
12:00 P.M. Lunch
2:00 P.M. Leisure activity: Horseback riding with a guide
5:00 P.M. Team building: Improving communication skills
6:00 P.M. Team building: Creative problem solving
7:00 P.M. Dinner

Saturday, August 21
8:00 A.M. Breakfast
10:00 A.M. Seminar: Embracing innovation
12:00 P.M. Lunch
2:00 P.M. Leisure activity: Guided whitewater rafting
7:00 P.M. Dinner
8:30 P.M. Staff meeting: Outlook for the next quarter

Sunday, August 22
8:00 A.M. Breakfast
9:00 A.M. Closing remarks from CEO Kent Vera
10:00 A.M. Group photo
10:30 A.M. Depart for Phoenix

Note:
All meals will be served in the lunch room located in the main building. All outdoor leisure activities are subject to change depending on the weather.

Reading text 3:

To: Joseph Tran
From: Steven Oliver
Subject: Re: requests
Date: August 12

Hi Joseph,

I'm writing this e-mail to let you know that I carried out all of the requests in your last message. As you asked, we booked three double rooms for Vera's top management, and nine other standard rooms for the staff. We have also made sure that vegetarian and gluten-free menu options are available in addition to our regular ones. Finally, I asked the kitchen staff to keep the lunch room stocked with hot and cold beverages, as well as light refreshments, throughout each day of the retreat. There is one issue you should be aware of, though. The main building will be closed for repainting on Sunday, August 22. So, I recommend that you use the annex for your activities on that day instead. If there is anything more I can do at this time, please let me know. Thank you!

Steven Oliver

46. What can be inferred about Ms. Salazar?
47. In the memo, the word "circulated" is closest in meaning to
48. What will occur twice during the staff retreat?
49. According to the e-mail, what has NOT been requested by Mr. Tran?
50. What does Mr. Oliver suggest that Mr. Tran do?