Đề thi thử TOEIC: Mã đề LIFEGUARD

From: Gavin Henderson, MultiSupplies

To: Gloria Sanchez, Hamilton Retail

Re: Bad news

Dear Ms. Sanchez,

I'm sorry to inform you that your shipment _____(1) a couple of days late.

Originally, we had scheduled to send your merchandise by the 4th of June, but the delivery is now going to arrive on the 7th. Unfortunately, we have had trouble _____(2) hold of some of the personal care goods you requested.

We are still waiting for a delivery from our warehouse in Memphis.

I apologize for any inconvenience, and I assure you that your shipment is now our top _____(3) We will do everything we can to ship it to you promptly. We will also compensate you financially for the delay.

If you have any other questions or concerns, please contact me.

Regards,

Gavin Henderson

To: All staff
From: Louise Nixon, Director of operations
Subject: VIP event
Date: September 6

We have confirmed a booking for over 200 guests from September 27 to 30. Many of _____(1) are important people from respected organizations who anticipate a high level of service from us.

They will be our only guests over the entire four-day period. For privacy reasons, you are expected to cooperate with requests from their security personnel and _____(2) from discussing the event outside the hotel.

_____(3). We've also agreed that guests will be allowed complimentary use of the spa, gym, and business center. _____(4), they should be billed if they order room service or make long-distance calls.

NOTICE

In order to maintain a professional office environment that is _____(1) to work, all staff members are asked to observe the following guidelines.

. Be _____(2) of your coworkers. When using an open work area, do not speak in loud voices or turn on radios.

. Our clients are important. Do not disrupt your coworkers when they are meeting with clients.

. Remember that the lobby is the first place our clients see when they enter the office. Please _____(3) by doing your best to keep this area clean and neat.

The most important part of planning an event is to give yourself plenty of _____(1).

You don't want to leave important details until the last minute. Ideally, you should give yourself several weeks to plan your event, or several months if it will be a large affair. The first step is to find a suitable _____(2) for your event.

You want a place that is pleasant and convenient. You also need a place that is the right size. If you have even a general idea of the number of guests you can expect to attend, it will be easy to calculate the _____(3) of the room that you will need.

Many places that rent rooms for events can also provide food and entertainment, and may also assist you with your plans.

Sharon Van Deist 9:38
I saw your advertisement for a minivan in the paper this morning. I've been looking for something that size. Is it still available?

Enrico Lopez 9:40
It is. Are you interested in seeing it and taking a test drive? I live at 2230 Sawyer Avenue, which is just off of Broad Street.

Sharon Van Deist 9:47
Oh, my apartment is nearby in Madison Heights on Finn Street. Are you in now? I can walk over and meet you at your place in about 15 minutes.

Enrico Lopez 9:51
I'm actually at the supermarket on Baird Avenue now, but I should be home within 30 minutes.

Sharon Van Deist 9:53
Okay, I'll be there at 10:30, if that works for you.

Enrico Lopez 9:54
That'll do.

Hanlan’s Coffee Company - Ethical Purchasing Policy

At Hanlan’s, we know that our customers like to drink only the finest coffee from around the world. We also recognize that they want to be sure that the people who grow that coffee are treated fairly. Many coffee producers provide their employees with poor working conditions and low pay, which are practices that Hanlan’s does not support. —[1]—.

Coffee companies that buy their stock on the open market never know exactly where it comes from. But at Hanlan’s, we take a different approach. We have exclusive contracts with farms in Guatemala, Ethiopia, and Vietnam. —[2]—. Because of this, we know exactly who is producing our coffee and the conditions in which it is being grown. We appreciate all the hard work of our farmers and ensure that they have acceptable working conditions and wages. But our commitment does’t end there. —[3]—. Hanlan’s pays them an additional 10 percent above current market prices as our way of saying "thanks."

Furthermore, to give even more back to these communities, we have started the Hanlan’s Development Foundation. Each year through this organization, we put five percent of our total corporate profits into building schools, water pumps and purification plants, and health care facilities in the towns and villages near where our coffee is grown. The main goal is to make certain that all our workers’ children are safe, healthy, and have the chance to go to school and receive a full education. —[4]—.

Find out more about Hanlan’s development projects, our coffee producers, and what you can do to support our cause at www.hanlancoffee.com/foundation.

Athena Airline Passenger Briefing

This passenger briefing contains information about our flight itinerary to Phoenix and Salt Lake City. Please ask a customer service representative if you need further assistance.

Jason Avery has been a professional comedian for over fifteen years. As he says, "It's not easy to make people laugh every night. As a comedian, you have to keep inventing new jokes all the time to keep the public happy." Obviously, Mr. Avery has been very successful doing this. He has appeared on many popular television shows and has been a guest of the President at special ceremonies. Avery's most recent works, in addition to television shows, have been several popular movies and cable broadcast comedy programs. He also frequently donates his time to charity events to help raise money for children in need. The most rewarding part of his job, Avery says, is to see people smile. As Avery says, "It's a hard job, but someone has to do it!"

Ready Air Introduces New In-flight Services

Ready Air has expanded its in-flight services for their new fleet of planes, which will start flying in February 2008, a spokesman for the company said. Ready Air is the only airline in the world to offer strictly economy class planes. The planes offer first class service for economy class passengers, the spokesman said. Each seat is equipped with its own TV screen, and passengers can choose from 30 different movies in 20 different languages. At any time during the flight, passengers can enjoy real espresso coffee from Magic Beans Inc., Seattle's most famous brand of coffee. On international flights, every passenger will receive a complimentary travel kit, which includes toothbrush and toothpaste, shampoo, mouthwash, comb, socks, and sleeping mask. Passengers who have a Ready Air Frequent Flier card will also have unlimited access to Ready Air's in-flight library, which includes an extensive selection of books, newspapers, and magazines. The CEO of Ready Air, Scott Plow, said the fleet's new services "will change the way people in economy class fly."

Dream Vacation

Golden sandy beaches, deep blue seas, peace and quiet, and delicious food.

Would you like to take the vacation of a lifetime? Have you always thought about getting away on a romantic cruise but could never afford it? Now your dream can become a reality. Get away with Dazzle Tours. Why not take one of our mini-breaks? You will find that a seven day break costs a lot less than you thought. If you book now, you can get away for even less. For a limited time we are offering a Caribbean cruise with stops in Jamaica, Aruba, and Puerto Rico for only $499. (Excluding taxes, service charges, and visa fees included.)

Your Dazzle Tour includes:
. Round-trip airfare from Palm Beach to Belize
. All meals and on-board entertainment
. Choice of breakfasts, buffet lunch and three course dinner menu
. Includes full use of our sports center, sauna and casino
. Jet-skiing and scuba diving
. Savings on shopping
. Book of discount coupons given to each passenger-can be used in any of our on-board shops and boutiques (excludes alcohol and tobacco)
. Guided tours at destination cities with one of our expert local guides. All guides are fluent in English and extremely knowledgeable about their city.

With a Dazzle Tour, every day is a new adventure. All tours last seven days, six nights. Departures every Sunday until August 31st. Reservations must be made two weeks in advance. Call one of our agents to reserve your place now!
Dazzle Tours: 0800-990-990

To: All library employees
From: Management
Subject: Elevators

Please note that elevators one and two will be out of service today due to monthly maintenance. Stairs on the east end of the building can be used for access to floors one-three. Elevators three and four, with access to the basement and parking garage, will still be in service. All elevators will be in regular working order tomorrow.

Attention All Employees!

The executives at Juniper Insurance have decided to purchase mobile phones for all employees. They are hoping that the new phones will improve communication between members of different departments. The company will be purchasing forty-seven TM-161 cell phones from Globalphone Inc. at the end of July. You will receive your new phone during the first week of August. Each employee will be given 200 minutes free each month. If you use more than your monthly limit, you will be charged an additional $25 each month. We understand that this is a new policy that may potentially be problematic, so we welcome any comments or suggestions you may have. To monitor the new phone system's effectiveness, we will be asking employees to fill out a survey. The date for this survey has not been chosen yet. However, it will most likely take place during the third week of August. Also, employees with other suggestions about how to help employees communicate better should fill out an Employee Comments Form, which can be obtained from Betty Gill in the Human Resources Department.

Invoice
Date: October 4

From: Oresund Graphics and Design
49 Rozenstraat, Arnhem, Netherlands
To: Kaiser Investment Services
1 Kornmarkt, Floor 4, Frankfurt, Germany

To: Alexander Svensson
From: Christine Kaufmann
Subject: Changes to publications
Date: October 7

Dear Mr. Svensson,

We received your invoice yesterday along with the proofs. Thank you for your excellent work. I showed the final drafts to our managing director and, overall, he was pleased. However, he has requested that we change the photograph used on the front cover. He thinks it failed to convey the mood we were going for. We have commissioned a photographer to take a new picture, and I will send it to you by Friday. Unfortunately, we cannot move our original due date as the brochures have to be shipped in time for a campaign launch event we have planned for November.

If our request presents a problem, please let me know right away. You can reach me by phone at 555-2309, extension #42. Otherwise, I will wait to receive your revised invoice. Thank you!

Christine Kaufmann
Publications Manager
Kaiser Investment Service

Year-end Message from our CEO

As we come to the end of another year, I want to take this opportunity to thank everyone for their commitment and hard work. Once again, Kaiser Investment Services has outperformed analysts’ expectations and generated substantial profits for its clients and shareholders. Not only that, but we also continue to top customer satisfaction surveys on financial services companies in Germany. As we reflect on these successes, let us continue to look forward with optimism. In this December issue of the newsletter, learn more about our ongoing expansion into North America and see photos from last month’s launch of our marketing campaign in the United States, which was well attended by several potential clients. Other than that, I will see you all at our annual holiday party!

Sincerely,
Matthias Furst