Test duration: 75 minutes

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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 4:

Reading text:

Farmer’s Market Rules of Operation for All Vendors

The market opens to the public at 8:30 AM but will be accessible to vendors at 6:00 AM. Vendors should arrive _____(1) than 30 minutes before opening time in order to set up their stalls.

Also, please be reminded that vendors must adhere to the state regulations on food safety and customer protection listed on our Web site. It is the vendor's responsibility to stay informed about these guidelines. _____(2).

Furthermore, any applicable fees should be paid on time. The amount will depend on your stall’s _____(3). Those closer to the entrance will be charged more.

Finally, it is illegal to leave any litter in your sales area. _____(4), all vendors should have a receptacle on hand to dispose of any refuse.

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

Win a free ski lift ticket from Schuler!

Schuler Gas _____(1) its customers a chance to win free ski lift tickets. They are worth $149 each and good for the entire day at any of the 15 resorts participating in this promotion.

From now until December 26, simply buy over 38 liters of fuel at any Schuler gas station nationwide. Then leave the receipt, complete with your contact information on the back, in the box _____(2) the exit. Please note that the tickets will be valid for a limited time. _____(3). Furthermore, they cannot be exchanged for cash. Our raffle on January 1 will determine the winners, who can _____(4) the tickets at the station the day after we call them. Alternatively, winners can arrange to have them mailed.

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

To: Coaching Staff
From: Jim Buckley
Subject: Preparation for the new season

Attention coaches,

I just wanted to thank you all for an incredible season. All sports teams at Durham University did great last year and I'm sure that we'll continue to do even better this year! I'm _____(1) of each of you for how you handled and led your team you were responsible for. As you all know, it is time _____(2) your team uniforms for you and your team members. Please fill out the attached order form and submit it to my department. All information including athlete size, name, and number should be double-checked and correct because all _____(3) uniforms are not refundable. _____(4). If anyone wants to purchase more sets or items, please indicate the quantity on the form. To have all uniforms and equipment ready on time, the submission deadline is July 30. Thank you for cooperation.

Sincerely,

Jim Buckley,
Team Manager

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 16:

Reading text:

To: Denise Barton (dbarton@officetime.com)
From: Elmer Wittson (elm_witt@wittsons.com)
Date: July 8
Subject: Inquiry

Dear Ms. Barton,

I am writing in regard to one of the _____(1) advertised in your sales flyer last week. The Cambridge XD multi-function printer was listed at a discounted price of only $449. As I have never seen it offered at such a large markdown, I am _____(2) to buy one.

However, I noticed the listing says that supplies may be limited. This is not surprising given that it is a very _____(3) model. _____(4). I am looking forward to hearing back from you.

Thank you,

Elmer Wittson

13. (1)
14. (2)
15. (3)
16. (4)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 17 - 19:

Reading text:

Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and well-appointed rooms, with all of the equipment you'd expect from a state-of-the-art convention center. But our location in the Gatineau Hills north of the nation's capital also offers a beautiful and tranquil natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario's financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BIARS to discuss your particular needs, or visit our website, www.thebriars.com, to find out more and to see a video tour of our grounds and buildings.

Features:
. Thompson Hall offers 15,500 sq. ft.
. Seating for up to 2,000 quests.
. Conference planning services
. Full-service banquet and dining facilities
. Corporate training & meeting rooms
. Executive board room. Multimedia presentation capabilities
. On-site audio/visual technicians
. High-speed computer compatibility

17. What is unique about the Briars Resort, according to the advertisement?
18. What did The Briars recently add?
19. What information is NOT discussed in the advertisement?
Questions 20 - 22:

Reading text:

May 19

Customer Services Office
WorldTravel Limited
25 Cramden Road
London

To Whom It May Concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I'm writing in the hopes that this letter will get into the hands of a more effective person. I'm really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a flight to Amsterdam, and the young man who was helping me - James Strathcona was his name - tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I've had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.

Yours faithfully,

Edith Smallwood

20. What is the purpose of the letter?
21. What was the Customer Service department's response to Ms. Smallwood's claim?
22. Why did Ms. Smallwood go to see a repairman?
Questions 23 - 26:

Reading text:

MEMO

To: All advertising department staff
From: Eleanor Danes, director of advertising

As you may know, our department will be divided into two. Starting from the beginning of next month, all staff involved in online advertising will have their own office space located on the second floor, and the division will be called the "online promotions department." -[1]-. Remaining staff will stay in the current space on the third floor, and the division will continue to be called the "advertising department."

On February 27 and 28, movers will be relocating office furniture and equipment. All staff members working in online promotions are asked to clear their desks of all items and put them in the plastic crates that will be provided on Friday, February 26. -[2]-. When you arrive at the office on March 1, signs listing assigned workspaces will be placed by the department's main doors. -[3]-.

The split will also affect the workspace locations of some staff remaining on the third floor. Employees who are members of the teams headed by Timothy Wendell, Sinead Barry, and Gina Jong will be moved to different desks. -[4]-. Please have your belongings packed by February 26 as well.

Thanks for your cooperation.

23. What is the main purpose of the memo?
24. What will happen by March 1?
25. What is true about the advertising department?
26. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Plastic containers for storing belongings will also be provided to these employees."
Questions 27 - 28:

Reading text:

Drake Hartford 10:38
I'm at the reception area for Dandridge & Associates to check up on the painting crew's progress. I'm not sure about the paint color being used on the rear wall. It's that deep green tone Ms. Bryant wanted, but it doesn't match well with the flooring or front desk.

 

Dolly O'Hare 10:42
I was afraid that might be the case as it seemed too dark. Could you drop by her office and ask her to come have a look at it? Maybe you can suggest a few colors that are more suitable.

 

Drake Hartford 10:45
OK. I'll see if she is available and let you know what she wants to do. I'll recommend some colors as well. I think light brown, ivory, or even beige would look nice.

 

Drake Hartford 10:58
She came and had a look and completely agrees with us. So, I've told the crew members not to continue painting that wall today. She will go with the first option I proposed.

 

Dolly O'Hare 11:00
Perfect. OK, go ahead and have Triple A Hardware mix up the paint the crew will need. You can get it delivered to the site and have the store bill my account.

 

Drake Hartford 11:09
I just asked Triple A about the paint, but they are backlogged with other orders and deliveries. The soonest the new paint can be here is at 1 P.M. on Wednesday.

 

Dolly O'Hare 11:11
No worries. The crew is ahead of schedule anyway, so they can work on other tasks in the meantime.

27. At 10:42, what does Ms. O'Hare mean when she writes, "that might be the case"?
28. What color of paint will be delivered to Dandridge & Associates?
Questions 29 - 30:

Reading text:

Mackie Printing Industries

SHIPPING RECEIPT

ORDER DATE: March 30
ORDER FILED: April 7 

CUSTOMER NAME: Martin West 
CUSTOMER ORDER NUMBER: JW435643

Size: Large 
Color: Red and gold
Quantity: 120
Description: Four-page menus with restaurant name and logo on the cover
Cost: $7.99 each 
Subtotal: $958.80 
Tax: $11.50 
--------------------------------------
TOTAL: $970.30

*Thank you for your business*

29. How many menus were ordered?
30. What is stated in the receipt?
Questions 31 - 34:

Reading text:

HELEN COULTER [July 15, 9:54 A.M.] I hope you are all having a good break. I just heard back from the producer of Timelight this morning, and they would like to extend Kitchen Belle's catering contract for another two years. The studio has renewed the TV series. Shall we keep the same schedule as last year, or would you like to switch times?
ELAINE PAINTER [July 15, 10:00 A.M.] That's great news! It will guarantee the business a steady income. I know Henry Lincoln usually does breakfast, but as long as he doesn't have a problem with it, can I take the morning shift instead of lunch this time?
GRAHAM FULTON [July 15, 10:04 A.M.] It's fine by him. He's with me now and just told me so, Elaine. He'd actually prefer midday. As for me, I want to stick with the breakfast shift. Will there be any extra evening shoots this year?
HELEN COULTER [July 15, 10:05 A.M.] So Elaine and Graham can do the 7:30-11:00 shift, and Henry and I will do 11:30-3:30. There will be some evening shifts for extra pay, but none that will end past midnight. In addition, the show will also be filmed outside the studio this season, so we'll have to make adjustments. Anyway, we can discuss that issue when we return from vacation next week.
ELAINE PAINTER [July 15, 10:07 A.M.] Will the number of cast and crew be the same?
GRAHAM FULTON [July 15, 10:07 A.M.] It sounds like more work than last year.
HELEN COULTER [July 15, 10:08 A.M.] Yes, Elaine. There will be a total of 88 to feed rather than 67. And Graham, I think it will be more work. But they are paying us more, so I think we can afford to hire a couple of food preparation assistants.

31. At 10:04 A.M., what does Mr. Fulton most likely mean when he writes, "It's fine by him"?
32. When will Mr. Lincoln start his regular shifts next season?
33. What is implied about Timelight?
34. What will happen next week at Kitchen Belle?
Questions 35 - 38:

Reading text:

To: All staff
From: Jean Walters
Date: September 3
Subject: Annual meeting and banquet

Hello everyone,

Our annual staff meeting and banquet will be taking place, as usual, at the end of October, and we are pleased to announce that a venue has been finalized for the event. -[1]-. We will be convening at the Palatial Hotel at 3316 Geary Boulevard, San Francisco, at 9 A.M. on October 27. The meeting is expected to run until around 6 P.M., with a short, catered lunch at noon. After we conclude the meeting, there will be a quick 30-minute break before dinner starts at 6:30 PM. This will give everyone some time to unwind before the meal is served. Those who have invited guests may show them to their seats at this time. -[2]-.

Several menu options will be offered, and you're kindly asked to notify me of your selections by the end of next week. For the main course, there is a choice between grilled salmon and fresh vegetables or roasted lamb and seasoned potatoes. -[3]-. Coffee, tea, and other beverages will also be provided.

If you have any dietary limitations that must be accommodated, such as food allergies, please let me know as soon as possible so that arrangements can be made with the hotel. -[4]-.

I look forward to seeing you all on October 27.

Best wishes,
Jean Walters
Assistant to the executive director

35. Why was the memo written?
36. What is indicated about the annual meeting?
37. Why might some employees contact Ms. Walters?
38. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "There will also be a soup of the day as an appetizer and a slice of seasonal pumpkin pie for dessert."
Questions 39 - 41:

Reading text:

Thank you for choosing this high quality office chair. It is made of the finest materials available to ensure many years of use and comfort. We are sure you will enjoy its many features for years to come. Remember that you can adjust the tilt of the chair using the knob underneath, and the height of the chair with the lever on the side. This chair also comes with a three-year warranty, which covers the full cost of replacement parts and labor in the unlikely event that you have any problems with your chair. If you have any questions about assembly or the warranty, please call our toll free number: 1-00-450-0000.

39. What kind of product is this information for?
40. How long is this product guaranteed?
41. How can you adjust the height of this product?
Questions 42 - 43:

Reading text:

Crazy Sam's End of the Year Computer Sale!

Is your old computer just not good enough any more? No problem! Crazy Sam's has just the solution for you! Stop into our store on the corner of Fourth and Central and you'll find desktop PCs for $599-$1099 (monitor included). On the go? Need a laptop? Laptops range from $799 up to $1299. And remember, all of Crazy Sam's computers come with a full range of office software like work processing programs and spreadsheets to get you started. So what are you waiting for? Come into Crazy Sam's today and kiss your old computer goodbye!

42. How much does the most expensive desktop computer cost?
43. What kind of program is a spreadsheet?
Questions 44 - 45:

Reading text:

Job Opening at Law Office

The offices of Chang and Brown are currently seeking a full-time secretary for an executive. This person will be responsible for scheduling and assisting one of our partners.

Primary responsibilities include:
- Arranging and scheduling appointments 
- Taking messages, answering calls and forwarding responses 
- Typing and filing legal documents 
- Making travel and hotel arrangements

The ideal candidate should have experience working in a law office and a current secretarial certificate. Other requirements include knowledge of word processing and other applicable office programs, and strong communication and interpersonal skills. The chosen applicant will receive a competitive salary, along with partial medical coverage and a generous expense account. 

Applications for the position should be sent to the following contact:
Mr. Rajiv Masilimony, Human Resources Manager 
Chang, Brown and Associates
800 Thompson Road
Singapore, 1129 
Fax: 555-1193 
E-mail: rajmas@cba.net

The deadline for application is May 31.

44. What position is being advertised?
45. What is NOT listed as a job benefit offered by the company?
Questions 46 - 50:
View in compact mode

Reading text 1:

To: registration@fcc.ac.us
From: Sallyday@tinynet.come
Subject: Free courses
Date: August 3 2006

Dear Sir,

I work in the Foothills Community College canteen, and I recently heard about free courses offered by the college. Is it true that all full-time staff can apply for these courses? I have been working here since the middle of June, and I am very interested in studying. Please send me further information about these course and the application process.

Thank you for your assistance.

Sally Day

Reading text 2:

To: Sallyday@tinynet.com
From: registration@fcc.ac.us
Subject: Re: free courses
Date: August 4 2006

Dear Sally,

Here is our free course online information brochure:
Foothills Community College is now pleased to offer free college courses to all of its full-time staff and faculty. Funding for these courses has been provided by the State of Oregon and is available to all full-time staff and faculty who have been working at the college for at least three months. To register for classes:

1. Obtain a class request from the department secretary.
2. Make sure your classes do not interfere with your normal work schedule.
3. Present your selections to your supervisor and obtain his or her signature.
4. Register for your classes online through the college website.
5. When you are asked for payment method, enter your departmental code. Your confirmation for registration will be sent to your email account within one working day.

46. Why did Sally send an email to the community college?
47. Which of the following is NOT true?
48. How can a person register for classes?
49. According to the second step, what must applicants do?
50. What must applicants receive from their supervisors?