Đề thi thử TOEIC: Mã đề CHEMISTRY

To: Mimi O’Hare (mohare_1@mymail.ca)
From: Super Wash Center (customersupport@superwashcenter.ca)
Subject: Your inquiry
Date: June 2

Dear Ms. O’Hare,

We received the message stating that you _____(1) your pre-paid rechargeable card. You mentioned that the missing card had a $50 balance and that you hoped to get it back. Unfortunately, we cannot fulfill this request because our records show that you failed _____(2) for balance protection, which allows us to track card balances.

_____(3). It is a service we offer to recover _____(4) money left on your card in the event that it is misplaced or stolen. If you get it, we'll be able to secure your balance in the future and send you a replacement card immediately.

We are sorry that we cannot be of more help.

Mac Benson, Super Wash Center

MEMO

To: All Office Staff

From: IT Department

Re: Avoiding Computer Problems

We are here to help you with any problems you may have with your computer.

Please make our job easier by observing the following guidelines:

1. If you have problems seeing the _____(1), check to make sure that your monitor is turned on.

2. If your computer crashes, write down any warning message that appears. We can _____(2) a problem more easily if we have this information.

3. Please do not install any new software without our approval. Some software is not compatible with what is already on the computer and can cause problems.

4. Some parts of the company website are _____(3) without a password.

If you need a password, please let us know and we will assign you one.

Wilson and Jones, Ltd.

Accountants

We specialize in small businesses.

Are you having trouble reconciling your accounts?

Do you need to improve our tax situation?

Do you want to get out of debt and make your business _____(1) ?

Wilson & Jones, Ltd. is a full-service accounting firm that can help small business owners like you with all aspects of your accounts. Our budget planning service will help you pay off _____(2) debts so that you can start accumulating savings.

Our tax service provides tax planning assistance tax return preparation, and preparation for audits. Our bookkeeping service guarantees that your accounts are always up to date. Call us today for an appointment. You'll be out of the red and free of _____(3) tomorrow.

Dear Harry,

We are pleased to inform you of your promotion within our company. Starting the first of next month, you will begin your new position as manager of the Fulfillment Department. During your years as a member of the Fulfillment Department staff, you have made many _____(1) to the productivity and smooth operation of the department.

We have always valued your dedication to your job, and now we are pleased to be able _____(2) your hard work and fine skills with this promotion.

We know you will do a wonderful job. The Personnel Department will contact you soon regarding the changes in your salary and benefits. We _____(3) welcoming you to your new position next month.

Sincerely,

Madeline Kovacs

President

PINE VALLEY PAPER PRODUCTS INC.
954 21st St., Spokane, WA 99082

Olivia Jung
Office Manager
Synertech Industries
43 S.Main
Boise, ID 99076

Dear Ms. Jung,

I am writing to inform you that Pine Valley Paper Products will be moving to our new building in Spokane on May 25. Our new address is 954 21st Street, WA 99082. Our new phone number is (509)555-0950 and our fax number is (509)555-0951. Our mill and production plant will remain in Lewiston at 98 Riverside Drive. And our website address will also stay the same at www.pinevalpaper.net.

I am enclosing a copy of our newest catalog. It includes several new products which your company might find interesting.

As always, we at Pine Valley value your business and hope to continue providing you with excellent service and products in the future.

Yours truly,
Rose Berger
Director of Sales
Pine Valley Paper Products Inc.

Helen Moon 2:20 P.M.
Sue, I was going over the checklist for the trade show. Have you had a chance to pick up those supplies yet?

Sue Sloane 2:24 P.M.
Actually, I found most of what we need in the supply room. The rest I will get on my way to the convention center tomorrow.

Helen Moon 2:25 P.M.
That's perfect. Could you see if there are any clipboards in the supply room? If not, can you also buy some on your way? We need two to hold questionnaires and two more for sign-up sheets for new customers.

Sue Sloane 2:27 P.M.
Not a problem. Anything else you need? Has anyone picked up our pamphlets from the print shop yet? I can get them if nobody has done that.

Helen Moon 2:28 P.M.
I was supposed to do it. I'd be grateful if you could do it.

Sue Sloane 2:29 P.M.
It isn't any trouble. The print shop is nearby Coulier Office Supplies, and that's where I'm getting the rest of the supplies. I'll bring them early so you can prepare to hand them out to participants as soon as the trade show opens. I'll be at the convention center for set-up by three o'clock.

Towel Policy

Thank you for choosing the Wellington Hotel - your home away from home in the heart of Chicago! We care about the local environment, and in an effort to reduce our water consumption and the amount of harmful detergents we use, we have put the following policy into effect.

We ask all guests to please hang up the towels that do not require changing on the towel racks. Place all used towels in the bathtub, and they will be exchanged for fresh towels. Should you require any additional towels, please feel free to contact the front desk staff.

Thank you for doing your part to protect the environment.

To: Lou Barlow
From: J. Mascis
Re: Printer Toner Cartridges
Date: December 8

Dear Mr. Barlow,

Although we have never formally met, I have been working in your company for over eight years in the printing department. I would like to call your attention to the fact that there is a new resource for printer toner cartridges. Currently, we are spending about $15 for black toner cartridges and $25 for color cartridges. This is because we are buying them directly from the manufacturer. However, I have recently found an Internet dealer who can supply us with unlimited black cartridges for only $1.50 each and color cartridges for 2.50 each. If you are interested, perhaps we could talk about this in more detail at your convenience.

Sincerely,

J. Mascis
Print Shop Manager

Eagle Canyon City Park

Over the past month, there has been a sharp increase in reported sightings of raccoons in the open spaces of the park. The park rangers suspect the creatures are attracted by food scraps that are left—whether on purpose or accidentally—by visitors to the park. —[1]—. The city’s public health department does not want to encourage the raccoons to leave the wooded areas of the park as they can be carries of disease and pose a risk to visitors and their pets. —[2]—. With that in mind:

● Please do not leave any garbage in the park—either take it with you when you leave, or place it in the closed garbage bins that are provided throughout the park.

● If you see raccoons, do not approach them or give them food as they are wild animals with sharp claws and can be dangerous when they feel frightened.

—[3]—. Along with this, we will be holding volunteer park cleanups on the last Saturday of each month. Our next one is scheduled for June 27. Anyone interested in taking part should report to the park visitor center to register. —[4]—. All participants will be provided with protective gloves and vests, water, and a light lunch.

Amanda Meester 7:37 P.M.
I just bought a ticket to the Rocking Socks concert! Who else is going?

Liam Morris 7:41 P.M.
I’ve wanted to go to one of their concerts for such a long time. Their new album is amazing.

Pedro Luther 7:42 P.M.
I know, right? I tried to purchase it at several offline stores, but it sold out very quickly.

Liam Morris 7:43 P.M.
How much was the ticket?

Amanda Meester 7:44 P.M.
I purchased a general admission ticket for $90.

Pedro Luther 7:44 P.M.
Wow. I got mine for $120. Which Website did you use?

Amanda Meester 7:47 P.M.
I have a membership at Ticket Legend, so I was able to get a discount.

Liam Morris 7:48 P.M.
Get out! Normally, concerts at Torzia Hall cost well over $100. Will I be able to get a discount if I sign up for a membership?

Amanda Meester 7:48 P.M.
Absolutely. The company also provides additional discounts for first-time users. You should definitely check it out.

Pedro Luther 7:50 P.M.
I think I’ll buy all my concert tickets from that Website from now on.

Liam Morris 7:53 P.M.
Thanks for the information, Amada!

Amanda Meester 7:54 P.M.
No problem. I’ll see you guys at the concert then!

Received: Monday, June 4th, at 8:32 p.m.
From: peter.lasco@allwalls.com
Re: Appointment Cancellation

Mr. Walker,
I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use - 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regards to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule. Thank you.

Sincerely,

Peter Lasco
Sales Rep,
All Walls, Inc.

Sylvie Depardieu,
Small Business Association of Windover,
P.O.Box 7465,
Windover, VT

Dave Mitchell
Manager, Sunrise health Foods
154 Beecham Avenue, Unit 3A
Windover, VT

Dear Mr. Mitchell,
As a long-time member of the Small Business Association, I'm sure you're as upset as the rest of us about the recent hydro rate increase of 29 percent which took effect in October. The difference in our monthly electricity bills is considerable, and for small businesses such as ours that are struggling to make ends meet, I'm sure I don't need to tell you what the increase could mean in the long term.
I wanted to let you know that, as President of the Small Business Association of Windover, I have taken the initiative to contact the State Corporation Commission on behalf of the Association to voice the concerns of small business owners in the area and to register our opposition to this rate increase.
In doing so, I was informed that final approval for this increase has not yet been given to Vermont Hydro by the Commission. Commissioners will decide in the near future whether to approve all, some, or none of the requested 29 percent increase. If the full 29 percent increase is not approved, customers will receive a refund for any overcharges (so save your monthly statements).
This pending decision gives us an opportunity to prevent the increase. That is why I am writing to all of the members of the Association to ask for your support. As customers of Vermont Hydro, we can all contact the Commission and register our opposition to this rate increase. Now, it is your turn to be proactive. Call to register your opposition and pass the word along to businesses in other areas served by Vermont Hydro; even your friends and family could call - every little bit helps.
You can call the State Corporation Commission at (800)553-7845 between 8:15 a.m. and 5 p.m. Monday through Friday. You will be directed to leave your name, address, telephone number and a statement of opposition. The call takes only 2 to 3 minutes. Every call is tabulated and will hopefully make a difference in the final decision made by the commissioners.

Sylvie Depardieu

MARKETING POSITIONS AVAILABLE: Sav-Tech Incorporated, San Bernardino

Sav-Tech Incorporated is looking for promotions experts for its marketing department. Two full-time contractual positions are available at our headquarters in San Bernardino, California, and the start date for the job is February 1. Candidates must possess a degree in marketing, and we will only consider applications from those with three or more years of experience working in the field.

The selected candidates will work as part of the marketing team. Their duties will include the development, revision, and implementation of diverse marketing strategies to promote the sale of Sav-Tech's software applications for mobile phones and tablets.

Send a cover letter and current résumé to marketing@savtech.com to apply. Applications will be accepted until January 15.

TO Mia Choi
FROM Pradeep Kumar
SUBJECT Possible marketing position
DATE January 14

Mia,

I was having lunch today with a colleague, Rupert Kim, who works in my company's marketing division. He said that two members of their team are leaving and that his supervisor is looking to hire two new employees. I immediately thought of you since I remembered that you were looking for a job exactly like this.

I spoke with the marketing manager, David Bradley, and told him a bit about your experience and current situation. He seemed quite interested and said you could give him a call at 555-3928 to talk about the job and possibly set up a meeting. He said that there have been a lot of applicants have the necessary educational qualifications for the position but few that fulfilled the other requirement. You should probably contact Mr. Bradley today. If he is interested, he will ask you to send a reference.

Pradeep

Headman Advertising Agency
www.headman.com

January 18

David Bradley
Sav-Tech
Sav-Tech
886 N. Arrowhead Avenue
San Bernardino, CA 92401

Dear Mr. Bradley,

I am sending this letter in regard to Mia Choi, as I understand you are considering her for a position in your marketing department at Sav-Tech. I would highly recommend Ms. Choi for such a role, as she has been an exceptional employee over the last six years at Headman Advertising Agency in Los Angeles.

I have worked as Ms. Choi's director for several years now, and find her to be intelligent and creative. She has helped our agency develop many successful promotional campaigns, including work for Gleaming Studios and Holstein Dairy. Her field of expertise is social media, and she is very knowledgeable about current technological advances in regard to marketing.

I will miss working with her, but I understand this would be an excellent opportunity for her career. I'm sure you'll appreciate her as much as I have.

Sincerely yours,

Richard Morrison,
Creative Director
Headman Advertising Agency