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Dear valued customer,
Our policy has been to provide customers with ground coffee when their coffee grinders undergo malfunctions. However, as more and more customers fail to remit their payment on time these days, we have determined to enforce a stricter policy in such cases.
Our new policy is effective as of September 3, 2007, and in details are as follows:
1. If a customer delays his or her payment for over 20 days and the machine does not work properly, we will stop supplying ground coffee. Instead, we will fix the unit, but the customer will be responsible for the expenses. Any payment related to these repairs will be reimbursed to the customer after he or she has remitted the unpaid balance in full.
2. A surcharge on accounts suspended for more than 60 days will be assessed.
Admittedly, this might sound a little extreme and may come as a surprise; nevertheless, we see no other alternative. As you know, we have always been committed to providing quality products and reliable service in order to meet your requirements. Without our patrons' cooperation and support, we are unable to continue to provide all of this.
In case of any inquiries concerning our new policy, please do not hesitate to contact us.
Miller Coffee Grinder Co.
319 Tegarden Rd
Gulfport, Ms 39507
(Tel.) 228-896-1445