Đề thi thử TOEIC: Mã đề NUMBER

To: Rajesh Singh
From: Faria Deveraj
Subject: Scheduled Inspection
Date: October 12

Dear Mr. Singh,

On October 17, your clothing factory will face its yearly government inspection. This annual _____(1) will verify that all labor laws are being followed. Your factory passed the _____(2) evaluation with no major problems, so our inspectors hope to see a similar level of compliance this time around.

You are _____(3) obliged to provide access to any part of the factory that the inspectors may wish to see. Failure to comply in this regard may result in fines and further investigation. Also, the inspectors need to confirm that workers are being properly compensated. _____(4).

Thank you for your attention to this matter.

Faria Deveraj
Inspection Team Leader
City Government of Mumbai

James Gretsky
Mythos Computers, Customer Inquiries Department
1511 South Lowell Boulevard, Denver, Colorado, 80236

Dear Mr. Gretsky,

I recently called your company’s customer service line to report a problem with my laptop. I rarely make use of such services because the employees are usually _____(1). However, in this case I was pleasantly surprised.

The employee I spoke to, Patrick Kelley, _____(2) understood my problem. He was well informed and assured me that he had encountered issues similar to mine before. _____(3). So I followed his advice and sent my laptop in for repair.

Mr. Kelley showed me some of the finest service that I _____(4) in my life. I would appreciate if you could convey my thanks to him, and I will definitely ask for his assistance if I ever experience another problem with my device.

Best wishes,

Sandra Stevenson

Dear Mrs. Jones,

Thank you for your letter of May 15th. I am very sorry that the handle of your new pan broke. I have _____(1) asked our supplies office to replace your pan.

We _____(2) every product very carefully, but, as with every large company,

_____(3) a faulty product does pass through. I apologize for the inconvenience.

Please enjoy the $50 gift voucher attached to this letter. I hope you will continue to shop at Headway Hardware.

Sincerely,

Alex Morgan

Quality Control

Headway Hardware

Goldline Staffing is seeking payroll clerks for its rapidly expanding head office in Minneapolis. Candidates will be responsible for maintaining payroll data for up to 2,000 employees. As a result, they must be highly organized and able to perform _____(1) tasks at a proficient level. In addition, they must have working knowledge of word processing and accounting software _____(2).

Newly hired employees will be placed in positions best suited to their educational background and experience. We have noted that most applicants ask if there are opportunities to gain new skills. _____(3). In fact, employee development is one of our key programs. _____(4), appropriate training will be provided to all successful applicants.

To apply, send your résumé and other required documents to jobs@goldline.com.

Prices for natural gas will increase this winter by thirty cents per unit. That will mean higher bills for all residential consumers who use gas to heat their houses. By keeping your thermostat set below sixty-eight degrees Fahrenheit, you can help reduce the cost of your bills by thirty percent or more. For more details on energy-saving tips, see the bulletin enclosed in this letter.

To: Edward Morton (e.morton@repost.com)
From: Antonio Parrish (a.parrish@livemag.com)
Subject: Your entry
Date: July 26

Dear Mr. Morton,

Greetings from Alive magazine. I am very pleased to inform you that your entry for our Readers Travel Writing Competition, A Three-Day Weekend in Mexico City, has been selected to appear in print in next month's issue. -[1]-.

As you may know, Ms. Josephine Tan, who writes for the travel guide Pathways to the World, was invited to judge all the entries. As the author of the winning entry, your name will be announced in our September issue. You will also receive a $500 voucher from www.bookingpros.com, redeemable at one of over 2,000 hotels and resorts around the world. -[2]-. Two runners-up will also be chosen by Ms. Tan, with winners receiving a $150 voucher from Goliath Luggage.

Our editor, Mr. Jason Carter, has also instructed me to ask if you have any photographs of your trip. -[3]-. If so, please e-mail them to me as we may choose to print a few of them as well. -[4]-. Visuals would really help bring your story to life.

Congratulations once again, and we hope you continue to be a loyal subscriber to Alive magazine for years to come.

Yours truly,

Antonio Parrish
Marketing associate
Alive magazine

Dear Jane,
How are you? I'm at my aunt and uncle's house in the country. I'm having a great time. The country air is so clean. I ride horses every day with my uncle. He is giving me lots of advice. My aunt cooks delicious food for every meal. She taught me how to make chocolate chip cookies. I would like to stay for another week, but I can't. My vacation will be over. I will see you in two days, and I will tell you all about it.
Your friend,
Susan

Office supply inventory form

On the last day of each month, all employees are responsible for taking an inventory of the remaining supplies in their area. These inventories will be used to make purchases of supplies for the coming month. In the list below, please indicate how many of each you have remaining in your area:

Athena Airline Passenger Briefing

This passenger briefing contains information about our flight itinerary to Phoenix and Salt Lake City. Please ask a customer service representative if you need further assistance.

To: Barbara Clemons
From: Susan Poletti
Date: January 16
Subject: Employee E-mail

Dear Ms. Clemons,

Thank you for your kind e-mail regarding the service you received from one of our employees. A copy of your e-mail has been forwarded to the Personnel Department and will be included in the employee's file.

It is so rare that a customer takes the time to express her appreciation of our service. In fact, I was so touched by your action that I feel inclined to reward you.

Please accept the enclosed voucher, which, when presented, will entitle the bearer to a ten percent discount on any merchandise in our store.

This is but a small token of our appreciation of customers like you. Our company's success depends on your satisfaction, and with your support we will continue to grow and prosper in this competitive marketplace.

Again, on behalf of everyone at Fine Clothes, thank you for your praise.

Susan Poletti
Director, Customer Services

Ms. Carol Lambert
Coby Electronics
P.O. Box 2
Framingham, MA 01702

October 27, 2007

Dear Ms. Lambert,

On October 10, 2007, I purchased a Coby 135 MP3 player from your Helena, Montana dealership. After only two weeks of use, the device started to show significant problems with downloading music from the Internet. I made a complaint to the branch manager, but he told me to contact the manufacturer instead.

According to my product warranty, however, the seller is fully responsible for any defects up to 60 days after the purchase of the item. It also states that a customer is eligible for a full refund or replacement with a new product in such a case. As I purchased the product at a Coby's branch, my contract was made with Coby Electronics, not with the manufacturer.

On top of that, since the Helena branch manager was inappropriately impolite in dealing with my issues, I have no intention to get a replacement. Therefore, I am requesting a full refund of the purchase immediately. Additionally, please confirm that you have received this letter as soon as possible.

Yours faithfully,

Mike Hermanson

George Macdonald
I heard a new marketing manager has been appointed.
11:19 A.M.

Adam Daniels
Yes, I heard that, too. Mr. Hann is finally retiring. I’m going to miss him.
11:20 A.M.

George Macdonald
Can you believe Mr. Hann has worked at Fast Tech for almost twenty years? He was a great leader.
11:22 A.M.

Adam Daniels
I cannot agree more.
11:25 A.M.

George Macdonald
It’s too bad to see yet another one of our few remaining original staff members go.
11:26 A.M.

Adam Daniels
You’re right, but I’m sure Ms. Healy will do just as well as Mr. Hann.
11:27 A.M.

To: Meghan Michaels(dataanalyst@datawar.com)
From: Patty Gore(director@dataware.com)
Subject: Salary Inquiry

I received your e-mail about your request for an increase in your salary, which you submitted to the Human Resources Department on February 22. We certainly appreciate the demands that this position places on you, and understand that other companies pay more for the same amount of work.

As you know, however, Dataware is a small domestic company that just began operating in New York a year ago. Therefore, we do not have a large enough budget to comply with your request. As we discussed in our initial interview, there is a possibility that you will receive a promotion and a ten percent salary increase at the end of this year. Unfortunately, we can not offer you anything at this point. In fact, I was quite surprised that you were requesting a salary increase less than two months after the date you signed the contract.

I understand that you are currently looking for other work. If you do not find this response acceptable, then I regretfully accept your resignation.

Sincerely,
Patty Gore

Data Processors
67 Fleet Street
London SW19AB

March 17, 2007

Dear Mr. Humphrey,

I am writing to confirm my acceptance of your employment offer of March 15 and to inform you how excited I am to be joining Data Processors in London. Software engineering is exactly what I went to school for and I feel confident that I will make a significant contribution to the corporation. I am thankful for the opportunity you have given me.

As we talked about on the phone, I will report to work at 9:00 a.m. on March 22 and will have completed the medical examination and drug testing by the start date. Also, I will complete all the employment and insurance forms for the new employee orientation on March 24.

I look forward to meeting everyone and am grateful for your generous offer.

Sincerely,

Meghan Michaels