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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 3:

Reading text:

Please Note!

Many employees have been complaining recently that the refreshment area is often left untidy. It is in everyone's interest that this space should remain clean and orderly, so please do your best to keep it that way. _____(1) instance, after you use the cups or dishes, do your best to clean them and put them away.

To make sure that we do not have any further problems, I will introduce an employee roster system for kitchen area duties. This means that you will all have to take _____(2) looking after the area.

Duties will include making sure the bench is clean, restocking the coffee and milk, and washing any leftover dishes. I will send you each a copy of the roster _____(3) I have finished drawing it up.

Thanks,

Jenny Reid, Office Manager.

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

The Business Travel Channel!!

Helping you find air travel, hotel accommodations, travel agencies and more!

Booking business travel is a complex process. Business owners often look to the Web for convenient ways to compare options and book quickly at the _____(1) rates.

But there are _____(2) categories to consider, including air travel, ground transportation, limousines, shuttles, rail travel and others, so you'll want solutions geared to business in general and your business in particular.

Some of the business travel solutions you'll find here include _____(3) stay and corporate housing, rail travel and charter buses for your business.

Need travel arrangements fast on a budget? The Business Travel Channel can help you.

4. (1)
5. (2)
6. (3)
Questions 7 - 9:

Reading text:

CITY HOSPITAL ADMISSIONS PROCEDURES

- When you arrive, check in with the nurse on duty at the front desk.

- All patients must have signed _____(1) from a doctor before entering the hospital.

Please give the signed form to the nurse.

- The nurse will also need to see a form of identification and proof of insurance. We cannot _____(2) anyone to the hospital without these.

There will be no exceptions.

- The nurse will complete the pertinent paperwork and assign you to a room.

- Please wait in the designated area. A hospital staff member _____(3) you to your room.

- Family members are not permitted to accompany patients to their rooms. They must wait until the usual visiting hours to see their loved ones. A schedule of visiting hours is posted in the main lobby.

7. (1)
8. (2)
9. (3)
Questions 10 - 13:

Reading text:

JAKARTA – The state will be extending the free H1N1 vaccination program for patients suffering from any type of respiratory troubles, including pneumonia and asthma. Of the 353 people who tested positive for H1N1 influenza in the state this year, over 200 of them were found to have had at least one respiratory _____(1).

_____(2). However, a recent study has shown that people with respiratory problems can be up to five times more prone to this _____(3) virus.

In response, the free injectable vaccines, which were available only for healthcare workers and pregnant women, will also be offered to patients with respiratory-associated illnesses. By doing so, the state expects to reduce the infection rate of H1N1 influenza _____(4) the new dishonorable title the country earned for having the highest number of H1N1 infections.

10. (1)
11. (2)
12. (3)
13. (4)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 14 - 17:

Reading text:

Beatrice Swenson [1:22] I was checking out the sample pictures Billy Blake took of our products for the launch of our online store. I don't think they fully convey what it is like to shop in one of our retail stores. Our products should be displayed in a more comfortable setting that makes customers feel at home. I've forwarded the pictures to your e-mail. Let me know what you think.
Roberto Hernandez [1:29] I see what you mean. It would be nice to have pictures of each product in an actual home setting.
Angela Orbison [1:30] I feel the same as Roberto. And it might be a good idea to hire some models too. Show actual people using our dishes or sitting on rugs. It would help connect our products to consumers.
Beatrice Swenson [1:31] I agree with both your points. But should we go with a different photographer?
Angela Orbison [1:33] I thought his work was quite good, but it just doesn't match our products' style.
Roberto Hernandez [1:34] Well, maybe give him a second chance. Tell him about our concerns and see what he can come up with. It would save us the hassle of locating someone else.
Beatrice Swenson [1:38] You're right, Roberto. I should give him another shot at it. I'll tell him he can use one of our stores as a location if needed. I'll let you know how it goes. Can I get an update on your assignments?
Roberto Hernandez [1:42] The shipment of vases from Thailand hasn't arrived yet, so we might not be able to list them on the site by the launch date. Other than that, everything is fine.
Angela Orbison [1:42] I've completed most of the site's checkout system after several months of working on it. There are a few minor glitches to work out, but overall I am on schedule and the system will be operational within a few days.

14. What is mainly being discussed?
15. At 1:38, what does Ms. Swenson mean when she writes, "give him another shot at it"?
16. What is true about Ms. Swenson?
17. What most likely is Ms. Orbison's job?
Questions 18 - 21:

Reading text:

Shannon Grant 6:39 P.M.
Hey guys, we need to sort out who’s going to bring what to our annual birdwatching club outing to Crimson Falls next week.

 

Thomas Gagne 6:41 P.M.
I’ll bring the kitchen utensils. I think we should all bring our own cutlery instead of using plastic ones to minimize the amount of garbage.

 

Larry Olson 6:43 P.M.
That’s a good idea.

 

Shannon Grant 6:46 P.M.
 I can bring a tent and some other outdoor equipment. My dad goes rock climbing a lot, so he has loads of outdoor equipment in the garage. I’ll pick up some things from his pile.

 

Jamie Smith 6:50 P.M.
 Sam and I will be in charge of food. We are going grocery shopping tomorrow. Any special requests?

 

Larry Olson 6:52 P.M.
I’ll bring some extra blankets in case it rains or it gets too cold inside the tent at night.

 

Shannon Grant 6:53 P.M.
 That’s a great idea. Thanks, Larry.

 

Thomas Gagne 6:53 P.M.
Jamie, don’t forget the marshmallows!

 

Jamie Smith 6:54 P.M.
You know that will never happen. Even if I did, Sam would definitely be there to remind me.

 

Sam Lorenzo 6:55 P.M.
Certainly, they are the first on my shopping list.

 

Shannon Grant 6:56 P.M.
Okay. I will check up with you guys again in two days to go over the final preparations and our activity schedule.

18. What type of event is being prepared for?
19. What is Mr. Lorrenzo supposed to do?
20. What will probably happen a couple of days later?
21. At 6:54 P.M., what does Mr. Smith mean when he writes, “You know that will never happen”?
Questions 22 - 23:

Reading text:

Green Forest ... we care about your lawn

Green Forest specializes in friendly service at an affordable rate. Our services include basic lawn mowing, custom landscaping, garden design, and general maintenance. Here are just a few of the jobs we can do for you:

. Monthly mowing: Organize someone from Green Forest to mow your lawn once a month.
. Custom Landscapes: For anyone who needs a little help designing their dream landscape. Our professional staff can help you choose which flowers and trees to buy, and where to plant them.
 . Garden Design: For experienced gardeners who want to learn more about the science of creating a successful garden.
. General Maintenance: For people who already have a garden, or landscape design, but who need a little help maintaining it.

Green Forest is a small family-run business with over fifteen years of experience. In addition to providing great service, Green Forest also uses only the best tools, so you can be sure that your lawn is in safe hands with us. Call today and receive a free lawn care consultation.

22. What kind of service is being offered?
23. Which is NOT one of the characteristics mentioned?
Questions 24 - 27:

Reading text:

John Mallet [3:45 P.M.] Hi, everyone. You'll be happy to know that management gave me approval to send some of our people to the career fair at Duluth University next month.
Janet Chan [3:48 P.M.] That's excellent news. A lot of students have probably heard of our company, since Go-C Tech is such a short distance from the campus.
John Mallet [3:52 P.M.] Exactly, however, our budget is limited, so we need to decide which departments should be represented. We can't send everyone.
Melissa Kovac [3:55 P.M.] My marketing team recruited quite a few new people just last month. You can leave me out.
John Mallet [4:00 P.M.] I'll keep that in mind. And I think the accounting department should participate. Management feels that they will need more help when our purchase of Stanfield Incorporated moves forward. I'll speak to Susan Edwards about it.
Peter Mercer [4:01 P.M.] I need to supervise product testing in the research and development department for the next few months. Can I send someone in my place?
John Mallet [4:03 P.M.] Of course. Who do you choose, Peter?
Peter Mercer [4:05 P.M.] Amy Lintan. She doesn't have a lot of experience, but she's quite knowledgeable about our department's needs.
John Mallet [4:08 P.M.] That's fine. Perhaps someone who has been employed for a shorter time can provide a valuable perspective on what it is like to join our company.

24. What is indicated about Duluth University?
25. At 3:55 P.M., what does Ms. Kovac mean when she writes, "You can leave me out"?
26. What is implied about Go-C Tech?
27. Who will delegate a representative to the career fair?
Questions 28 - 29: refer to the following notice.

Reading text:

Computer donations requested!

The Filmore Community Center is asking for a donations of used computers. The center will gladly accept any desktop of laptop computers, provided that they are still functional. Computer accessories will also be welcome; however, we do not have any need for printers at this time. Please drop off any donations at the front desk of the community center. These computers will be used for adult community classes on basic computer functions, typing, and Web-page design. The community center's classes are free for the Filmore Community. Classes are scheduled to begin in January.

Please call 555-0319 for more details.

28. What would likely not be accepted as a donation?
29. How will the donations be used?
Questions 30 - 31: refer to the following letter.

Reading text:

Speedenix Corporation
 www. Speedenix. com
 78 Center Street
 Atlanta, GA 83528

November 17, 2004

DBX Studio, Inc.
 445 Mass Ave.
 Boston, MA 02143

Dear DBX Studio:

I wanted to thank you for your passionate commitment to web design and superior customer service. I develop customer relationship management strategies on a daily basis for my clients and I am NEVER easily impressed with customer service in any industry. In fact, my motto had been that customer service is mediocre at best. I am glad to say that oBX Studio proved me wrong and my web site is clear proof of that!

When I first talked to Douglas, one of your associates, on the phone, I knew he was the right web designer for me even though we had never met or spoken before. I was impressed most with Douglas' commitment to my work and his willingness to educate me about the web design process.

Throughout my experience with DBX Studio I was always very satisfied with prompt and reliable service. Douglas told me that I could reach him at almost anytime. Now this is unheard of, and it is a great example of the kind of personal customer service today's businesses should strive for. I remember times when Douglas told me he would be working until 1 am or so on my web site to meet our deadlines. And sure enough, I would receive emails the next morning that were received anywhere from 1 to 3 am.

Thank you so much for all of your help - the web site looks terrific! I look forward to referring many of my clients to you.

Sincerely,
 Scott Hatheaway
 President of Speedenix

30. What is the purpose of this letter?
31. What did Douglas NOT do for Mr. Hatheaway?
Questions 32 - 33: refer to the following article.

Reading text:

The Economy Times
 The Treestone Store rolls out expansion plan

One of the oldest and best-known listed retail companies, Treestone Stores, better known as “The Treestone Store”, has drawn up expansion plans, following improved consumer sentiments. The Treestone Store, popular for its lifestyle items, has plans to escalate its presence from 12 outlets in 7 cities to 30 by the end of 2011.

“We are looking at major cities where our brand is well-known and people have the disposable income to purchase our goods. These cities have a closer fit with what we are all about", said Allis Dalsim, a manager at The Treestone Store. The company, based in Orlando, Florida, aims to open six more outlets in 2010 and add twelve more outlets across the U. S. by 2011.

With more than 25% of its clientele in most stores made up of foreigners, the company also has plans to go overseas. By the end of 2011, Treestone could start looking at setting up stores in European countries such as the U. K. , Germany and France and other international tourist destinations like Turkey, Egypt and South Africa.

32. What is suggested about Treestone Stores?
33. Where is The Treestone Store currently headquartered?
Questions 34 - 37:

Reading text:

Gardenville to Resurrect Jefferson Cinema

Gardenville City Council members voted on Thursday to proceed with the restructuring and renovation of the old Jefferson Cinema on Jorgensen Street. The structure, built in the late 1920s, has sat vacant since it shut down in the 1980s. The opening of two multiplex theater complexes in Gardenville drove the one-screen cinema out of business.

Upon recommendation of the Gardenville Arts Council (GAC) and the Gardenville History Society, the city will invest a sum of $2.3 million in the building. The updated facility will be used as a venue for live theatrical performances and will be renamed The Jefferson Playhouse. Local theater group Flora-Lane Community Players will use the building for all its rehearsals and shows. Likewise, the venue will also be a space for visiting acts, performers, and theatrical groups. GAC President Marvin Lee said in a telephone interview "we are thrilled that the council approved the project unanimously. —[1]—. First, it will help preserve our local heritage and history, and it will also provide our community’s theater club with a more appropriate home". —[2]—. Flora-Lane Community Players currently practices and holds performances at the Carter Neighborhood Youth Center’s auditorium. —[3]—. However, with a seating capacity of only 100 audience members, the group’s growingly popular shows require a larger venue. —[4]—.

The project is scheduled to begin on June 8 and will last for approximately four months.

34. Why did council members decide to go ahead with the project?
35. The word “drove” is closest in meaning to
36. What is suggested about Flora-Lane Community Players?
37. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “This project will accomplish two important goals.”
Questions 38 - 41:

Reading text:

Jennifer Moss
9:03 P.M.
I would like to remind everyone that all employees in the Advertising Department will be moving to the new office location tomorrow, June 10.

 

Jennifer Moss
9:05 P.M.
Please finish clearing your desk tonight. If you have not yet been assigned a desk in the new office, please let me know immediately.

 

Owen Webb
9:08 P.M.
I haven’t been assigned a desk yet. I remember speaking with you about it, but you never got back to me after.

 

Jennifer Moss
9:10 P.M.
Oh, of course! I am so sorry. I was so caught up with other things that I completely forgot to tell you. Your desk has been arranged. I will personally contact you to give you your desk number.

 

Owen Webb
9:12 P.M.
Thank you.

 

Simon Halom
9:14 P.M.
Finally, a new office! So, is tomorrow a normal workday, or do we just come in to move our belongings?

 

Jennifer Moss
9:15 P.M.
Tomorrow is just a moving day. Our new office will open its doors from 9:00 am to 6:00 pm. Make sure you move all your belongings during these hours.

 

Tim Belvins
9:18 P.M.
I believe I wasn’t assigned a desk either.

 

Jennifer Moss
9:19 P.M.
Tim, your desk was not assigned as early as the others because you just transferred to our department a few days ago. However, I have a desk for you. I will contact you personally as well.

 

Tim Belvins
9:21 P.M.
All right. Thank you.

38. What is mentioned about Ms. Moss?
39. Why did Mr. Webb contact Ms. Moss previously?
40. At 9:14 P.M., what does Mr. Halom most likely mean when he writes, “Finally, a new office”?
41. What are the employees instructed to do between 9:00 A.M. and 6:00 P.M. on June 10?
Questions 42 - 45:

Reading text:

March 14

Dianne Bradley
 2935 Florence Street
 Tucker, TX 12345

Dear Ms. Bradley,

Thank you for signing up as a member in support of Yatna's mission to alleviate global poverty. To date, we have lent over $500 million to borrowers in 78 countries, giving thousands of people opportunities to achieve their goals and dreams.

When you are ready to make your first loan to a borrower, go to www.yatna.com/lend. You can lend as little as $25. Start by going through the profiles of individual borrowers. -[1]-. Profiles tell you how much each person needs, what they plan to do, and how long they will take to repay your loan. -[2]-. When you are repaid, you can choose to either relend the amount or withdraw it for personal use. -[3]-. One hundred percent of each loan goes directly to the borrower. Furthermore, over 98 percent of all loans are eventually repaid. -[4]-.

If you would like to do more than loan money, then consider volunteering. We are always on the lookout for translators, English editors, and community organizers who can help borrowers manage their finances. Visit www.yatna.com/volunteer to learn more.

Again, we greatly appreciate your registering with Yatna. We hope you take the next step by extending a loan to someone in need today.

Sincerely,

Lori Bell
 Managing director, Yatna

42. Why did Ms. Bell write the letter?
43. What is indicated about Yatna?
44. According to the letter, what else can Ms. Bradley do to assist the organization?
45. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You are also welcome to donate it to Yatna for operational expenses."
Questions 46 - 50:
View in compact mode

Reading text 1:

Serving Manhattan for more than 20 years, Piedmont Limousine Company continues to provide the very best in rental vehicles as well as the most experienced and professional drivers. Whether you need a stretch limousine that can seat up to 12 passengers, a luxury minivan that holds 8, or a regular-sized sedan with a capacity of 4, Piedmont Limousine can help! We provide clean and modern vehicles for any occasion, including business functions and weddings. We can even pick up important visitors from stations or airports and offer weekly or daily rental rates for those requiring the full-time services of a driver and vehicle. And for the month of April only, any booking for three days or more will entitle you to receive a voucher worth $50 to use for any future service from Piedmont Limousine Company!

For more information on our rates, location, hours of operation, and the types of vehicles we have available, visit us online at www.piedmontlimousine.com.

Reading text 2:

http://www.piedmontlimousine.com/bookings

SERVICES | RATES | VEHICLES | HOURS/LOCATION | BOOKINGS

NAME Benjamin Lopez PHONE 555-0495
E-MAIL blop@neurotech.com COMPANY Neuro-Tech, Inc.
DATE/TIME OF SERVICE 10 A.M. April 18 - 10 A.M. April 21
PICK-UP LOCATION Central Station
TYPE OF VEHICLE Regular sedan
PLEASE INCLUDE ANY ADDITIONAL DETAILS. IF PASSENGER BEING PICKED UP IS DIFFERENT FROM THE PERSON MAKING THE BOOKING, PLEASE INCLUDE THE NAME BELOW.

*I would like to book a car and driver to pick up a visiting investor. His name is William Bail. He will need your company's services daily during his stay.

Once you have checked and confirmed that the information you have provided is correct, click "submit" below.

SUBMIT

Reading text 3:

TO: Benjamin Lopez
FROM: Fatima Khan
DATE: April 6
 SUBJECT: Re: Booking inquiry

Dear Mr. Lopez,

Thank you for considering Piedmont Limousine Company! We do have drivers and the type of vehicle you want for the dates and times you requested. Below is the fee breakdown.

Car Rental $180.00
Driver Services* $340.00
SUBTOTAL $520.00
TAX $52.00
DEPOSIT $50.00
TOTAL $622.00

*Driver will be at your disposal from 8 A.M. until 8 P.M. for daily service.

If you accept the fees, please reply to this e-mail to confirm your booking. Cancellations are allowed up to 24 hours prior to the service, but deposits will be forfeited under all circumstances. Customers canceling less than a full day in advance will not be refunded.

We also request that you provide us with the train information for your arriving guest. That way our driver, Solomon Nyongo, can be waiting for him with a sign at the platform.

Thank you, and I hope to hear from you soon.

Fatima Khan

46. What is NOT mentioned about Piedmont Limousine Company?
47. What will Mr. Lopez be given?
48. What is true about Benjamin Lopez?
49. What happens if a booking is canceled one day before a rental date?
50. What is true about Solomon Nyongo?