Đề thi thử TOEIC: Mã đề TEXT

To: Employees

From: Dax Shepard

Date: Tue. 12. June 2007 14:58:23

This message is being posted to all employees. First of all, I'm pleased to announce that Dale Spencer was appointed as the district manager.

As you know, it's fairly common for our employees to receive positive feedback from coworkers, but Dale's case is _____(1)

For the past few weeks, we have received many letters from customers expressing their _____(2).

They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.

This sort of commitment indicates that Dale puts customer _____(3) before anything else.

Important Announcement

Beaumont Hall announces with _____(1) that the August 17 concert featuring the pianist Sophia Kaminsky has been canceled. Ms. Kaminsky has suddenly taken ill, and organizers have deemed it best to _____(2) the event until further notice. If you purchased your ticket using cash, you will receive an immediate refund. On the other hand, those who paid for tickets with a credit card will not get a _____(3) refund. This is due to card processing regulations.

In addition to being fully refunded, everyone who purchased a ticket will receive a 20 percent discount when they make a future reservation. _____(4). Hopefully, the discount makes up for the inconvenience. Please accept our sincerest apologies.

To: Margaret Berdan

From: Spring Flower Hotel Management

Subject: Your reservation

Dear Ms. Berdan,

Thank you for making a reservation at the Spring Flower Hotel for the nights of May 11-14. We suggest that you call the hotel _____(1) your reservation 24 hours in advance.

Payment in full is required at the time you check _____(2), before we can give you your room key.

Remember, your status as a guest at the Spring Flower Hotel _____(3) you to unlimited use of the hotel fitness room and swimming pool.

We look forward to seeing you.

Sincerely,

The Spring Flower Hotel Management Office

Claire Staley
874 Country Lane
Stillwater, OK 74074

Dear Ms. Staley,

Best Link Telecom recently upgraded its network and is offering high-speed Internet in your area. We began delivering service _____(1) July 17.

Best Link _____(2) fast and reliable service for the lowest cost. We promise to match the price of any competitor charging less than us.

As our customer, you may use our online storage services for free. Whether you're downloading videos and photos or sharing your work, you'll be able to get it done in less time than ever. _____(3).

And those already using our telephone service can get a discount of 20 percent by upgrading to a high-speed Internet package. The reduced rates will be reflected in your _____(4) for the following month.

Please call 555-1573 during regular business hours to arrange an installation appointment.

Yours truly,

George Hyde
Best Link Telecom Sales

Proposal for funding of new communications studio at Weston College in Burmingham, Alabama

Background: Weston College has offered matriculating students as well as statewide high school students opportunities to gain the knowledge and skills necessary to become successful in a variety of disciplines within the mass communications field for 20 years. With a small communications program of 100 students, Weston is able to provide students with one-on-one attention and instill program participants with a wide spectrum of educational facilities in order to promote a well-rounded student population. The private college receives less than 5% of its annual income from public funds and mostly relies on private endowments for scholarship and facilities.

Proposal Project: The mass communications department, by request of the students, has decided to create a local television station which would provide community members an outlet for public service announcements, calendars and promotion of non-commercial, not-for-profit events. The station would be entirely student-run with the exception of school advisors and mentors.

Needs: To maintain a competitive status within the educational community. Weston College must keep up with technological advancements made in the communications industry. In order to continue to draw in top achieving students, the school should be able to continually provide students with all the educational facilities larger universities are offering without increasing matriculation costs.

Donor Benefits: The Weston College production studio will honor the program's top donors by using their name on the building and they will be recognized during a ribbon cutting ceremony at the time of the studio's grand opening. Other donors will be recognized publicly when the station is up and running.

Fumiko Nakamura [10:50 A.M.]
Philip, I'm about to board my flight and should arrive in Boston this afternoon. How's everything going?

Philip Akkarat [10:55 A.M.]
OK for the most part. However, a few system errors occurred in the new computer servers we're using to update the Web site. I called a technician, and he came in this morning at about 8:00.

Fumiko Nakamura [10:58 A.M.]
Was he able to fix the problem?

Philip Akkarat [10:59 A.M.]
He said the issue was more complicated than he first thought. He had another job at 10:00 A.M., so he said he'd be back at 2:00 P.M. to finish up.

Fumiko Nakamura [11:02 A.M.]
Hmm, but those updates need to be done by 4:00 P.M. Why don't you ask the staff to use the old servers for now?

Philip Akkarat [11:03 A.M.]
All right. That will take longer, so we should probably start now in order to finish in time.

Fumiko Nakamura [11:05 A.M.]
Good. I'll see you in a few hours.

NOTICE

This is a notice to everyone at GlobalFerm that the cafeteria on the sixth floor of the Superion Building will be inaccessible to employees effective May 27. -[1]-. We are pleased to inform all staff, however, that the cafeteria will be renovated and converted into a Servex Modern dining establishment with an array of new food offerings. It is our hope that this cafeteria makeover will reflect the suggestions indicated in our recent survey. -[2]-. Therefore, vegetarian, vegan, and gluten-free items will also be available daily for those with dietary restrictions. Log on to the GlobalFerm intranet and click "Servex Modern" under the "Employee Benefits" tab to have a look at cafeteria menus for both breakfast and lunch. They will be updated weekly for your convenience. We are also excited to announce that seating at the Servex Modern cafeteria will be expanded to 550 seats. -[3]-. This will include ample provision for people with disabilities. We apologize for any inconveniences during this renovation period, but we are sure you will appreciate all the changes. -[4]-.

Nicky Candela 11:01 A.M.
Jacob, there have been some changes. Could you stop for some supplies on your way to work?

Jacob Brosky 11:04 A.M.
Oh, sure thing. But I thought that we got everything yesterday.

Nicky Candela 11:07 A.M.
I just got a call from Ms. Arden's wedding planner. She wants to add 40 cupcakes to her order. I've already put them in the oven, but we're all out of decorative silver beads. Also, we need more yellow icing to mix the right colors.

Jacob Brosky 11:08 A.M.
OK, so we need at least two bags of silver beads and four tubes of yellow icing, I'm guessing.

Nicky Candela 11:10 A.M.
Exactly. We'll finish that this morning and then begin work on the food items for Mr. and Mrs. Morton's anniversary party.

Helen Moon 2:20 P.M.
Sue, I was going over the checklist for the trade show. Have you had a chance to pick up those supplies yet?

Sue Sloane 2:24 P.M.
Actually, I found most of what we need in the supply room. The rest I will get on my way to the convention center tomorrow.

Helen Moon 2:25 P.M.
That's perfect. Could you see if there are any clipboards in the supply room? If not, can you also buy some on your way? We need two to hold questionnaires and two more for sign-up sheets for new customers.

Sue Sloane 2:27 P.M.
Not a problem. Anything else you need? Has anyone picked up our pamphlets from the print shop yet? I can get them if nobody has done that.

Helen Moon 2:28 P.M.
I was supposed to do it. I'd be grateful if you could do it.

Sue Sloane 2:29 P.M.
It isn't any trouble. The print shop is nearby Coulier Office Supplies, and that's where I'm getting the rest of the supplies. I'll bring them early so you can prepare to hand them out to participants as soon as the trade show opens. I'll be at the convention center for set-up by three o'clock.

Job Opening at Law Office

The offices of Chang and Brown are currently seeking a full-time secretary for an executive. This person will be responsible for scheduling and assisting one of our partners.

Primary responsibilities include:
- Arranging and scheduling appointments 
- Taking messages, answering calls and forwarding responses 
- Typing and filing legal documents 
- Making travel and hotel arrangements

The ideal candidate should have experience working in a law office and a current secretarial certificate. Other requirements include knowledge of word processing and other applicable office programs, and strong communication and interpersonal skills. The chosen applicant will receive a competitive salary, along with partial medical coverage and a generous expense account. 

Applications for the position should be sent to the following contact:
Mr. Rajiv Masilimony, Human Resources Manager 
Chang, Brown and Associates
800 Thompson Road
Singapore, 1129 
Fax: 555-1193 
E-mail: rajmas@cba.net

The deadline for application is May 31.

JP Store is proud to announce its new catalogue service, which will begin this September. Each month all customers with a JP gold Card will receive a free catalogue. What's so great about the JP Catalogue? You don't have to go to our store to buy your clothes. You can simply call the customer service hotline and place your order from the comfort of your own home. Plus, each month's catalogue will include special discounts on all our clothing. If you have any questiosn about this special promotion, contact us at 1-800-2365-9864. If you are not a cardholder and would like to become one, then download an application from our website, www.jpclothes.com. All customers who apply online before August 15th will receive an additional 20 percent off their first order.

July 8

Matty Romano
3718 Sunrise Road
Las Vegas, NV 89109

Dear Mr. Romano,

Congratulations! Your application for doing volunteer work at the Evergreen Children’s Hospital was received, and you are being given a position in our daycare program. However, before you can begin, you have to provide some additional documents for security issues.

You are required to provide a medical record for the last 5 years (this can be retrieved from your personal doctor) and a letter from your school verifying that you are currently attending classes there. This volunteer opportunity is only available to college students, so it is crucial that you send us this document. —[1]—. The required documents are to be mailed directly to the Evergreen social work office. —[2]—. The documents need to be original and hard copies. Please submit them by no later than July 15.

Per your request, I have enclosed this year’s volunteer program schedule. —[3]—. Once we have finished reviewing your documents, we will send you a text message with a link to a Web page where you should make an account so that you can check your daily volunteering schedule online. —[4]—.

If you have any inquiries regarding these, please do not hesitate to contact me.

Sincerely,
Judy Cruz
Evergreen Children’s Hospital Volunteer Program Coordinator
Enclosure

www.bennetthouse.org/visit

HOME | VISIT | HISTORY | MAP/LOCATION | CONTACT

Visitors and tour groups are welcome to view Bennett House from Tuesday through Saturday from 10 A.M. until 5 P.M. Groups of 10 or more are asked to make reservations a day in advance. Those who fail to do so may face significant waiting times. Admission is free, but cash boxes are located at the entrance and gift shop, where donations are gratefully accepted.

Bennett House can also arrange guided visits for students or tour groups for a flat fee of $25. -[1]-. All guests will receive informational brochures, which include history and facts about the Victorian-era home and the art and furniture contained in the rooms. -[2]-. The brochures contain pictures and short biographies of the house's former inhabitants as well. -[3]-.

A gift boutique and a tea shop are located near the exit. Postcards, souvenirs, T-shirts, tins of English teas, and teacups are available for purchase. -[4]-. The gift shop will not be open during the off-season from January through March, but the rest of our facilities will remain in operation. Bennett House closes on all national holidays.

TO Carolyn Shah (cshah@qrcbooks.com)
FROM Edwin Lewis (elewis@caspub.com)
SUBJECT Publication information
DATE July 19

Dear Ms. Shah,

I am pleased to tell you that Casper Publishing has come out with an important title that I think QRC Bookstore will be interested in selling. -[1]-.

The 10th edition of Economics for Business has been completed and contains revised multimedia content and new exercises in DVD format. We have one version for students and another for teachers. The students' version is packaged for affordability, while the teachers' version features several premium extras, such as preloaded presentation. -[2]-. Seeing as QRC Bookstore mainly sells university textbooks, it would make perfect sense for your shop to carry both versions of this publication or any of the other new titles in our catalog. -[3]-.

If you are interested in ordering, download the form on our Web site at www.caspub.com/orders and send it to us by post. -[4]-. For any further information, feel free to respond to this e-mail or contact me directly at 555-3044.

Best Regards,

Edwin Lewis

Health Note March

The Truth About Supplements? (continued from page 19)
So, ideally, maintaining a varied diet is enough to satisfy the nutritional requirements of adults aged 65 and older. However, some seniors may find this difficult to do, as they lack time and find preparing nutritious meals to be too challenging. In such cases, many doctors agree that taking vitamins and other supplements may be helpful. Even so, physicians believe that these supplements should be carefully regulated so as not to cause unintended harm. According to a controlled study¹ by the Research Institute for Aging, some vitamins and minerals can be toxic when ingested in large amounts. For this reason, getting the advice of a trusted and qualified physician before beginning a vitamin regimen is recommended.

1-Health Note was granted advance access to the study, which will soon be available for publication.

*For permission to reprint this article, please write to admin@healthnote.com. Charges apply for publication of the complete article or 500 words or more. Excerpts with fewer words can be reprinted for free, but must be attributed to Health Note.

To: Ernst Hopson
From: Gayle Brenner
Subject: Permission to reprint
Date: April 12
Attachment: Reprint request form

Dear Mr. Hopson,

We received your e-mail inquiring about reprinting an article excerpt from the March issue of Health Note. I am providing you with a form, which must be filled out completely and sent back to us. Essentially, you will be asked to cite which parts of the article you would like to reprint in your magazine and state the purpose of your request.

You may return the completed document to us by e-mail. Requests made before the 15th of the month will receive a response by the end of that month. And requests made after that date will receive a response at the beginning of the following month. Approval for reprinting is given by the magazine on a case-to-case basis.

Thank you, and we hope to hear from you soon.

Sincerely,

Gayle Brenner

REQUEST FOR PERMISSION TO REPRINT AN ARTICLE

Date: April 27

Name of Applicant: Ernst Hopson
Address: 1219 Lee Gardens, Arlington, VA 22201
E-mail address: ehopson@psychguide.com
Telephone No.: 555-4189

Name of Magazine: Psychology Guide
(Please provide a link if your magazine is an online publication.)
Link: Not operational

Title of Article: "The Truth About Supplements?"
Publication the article appeared in: Health Note
Issue: March

Which parts of the article do you wish to reprint in your magazine?
I would like to print a portion of the article (200 words) found in the second paragraph of page 5.

What is your purpose for reprinting the article? Psychology Guide will be devoting an entire upcoming issue to the mental health of seniors. Your article mentioned various supplements that help with alertness, and we would like to reprint that paragraph as a short article in the issue.

If my application is approved, I will give appropriate credit to Health Note.

☑ I agree to the above.