Thi thử TOEIC
Đề ngày 21/10/2019

Thời gian làm bài: 17 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. What is the talk mainly about?
6. What will happen next week?
7. When will they start looking for new workers?


8. All products in the catalog are available in our online store, _____ customers to shop from the convenience of their homes.
9. The reason for the _____ in the economy is because there is a great deal of uncertainty at the moment.
10. A processing fee of $3. 00 will be added to _____ received by telephone.


Questions 11 - 13:

Reading text:


To: Department Heads

From: Roy Jones, Manager

Re: Planning Meeting

As you know, our quarterly planning meeting will take place in two weeks. I want to let you know some of the topics that will be discussed, to give you a chance to prepare.

First, the overall economic situation in the country looks very good for the coming year. Economists _____(1) an increase in consumer spending, especially in our sector.

Therefore, we should look into increasing production. I believe that a 15 percent increase by the end of the year is a realistic target. Second, since the company plans to increase sales overseas, we will need to hire several _____(2).

We will need to discuss how many we need and which languages should have priority.

These are the most important topics for the meeting. If anyone _____(3) to put a special item on the meeting agenda, please let me know by the beginning of next week.

11. (1)
12. (2)
13. (3)


Questions 14 - 16:

Reading text:

To: Sofia Elliot
From: Oskar Viren
Date: August 13, Monday
Subject: re: Request

Dear Ms. Elliot,

Thank you for contacting us on August 9 to report that you have not yet received a response regarding the online message you sent to us on August 4. Your message, which mentions that you received shoes in the wrong size on August 2, was processed today after a delay caused by a technical issue with our online server.

You may already know that return requests made due to problems caused by Valverde Shoes are processed free of charge. In addition, we will provide you with a $20 discount coupon to apologize for the inconvenience we have caused you. Please log in to our Web site to claim it. —[1]—.

To return your shoes, please download a return request form from our Web site, print it, and fill it out. —[2]—. In the original package, you will see a prepaid shipping label. —[3]—. You must include the shoes, the original receipt, and a completed return request form in your shipment. —[4]—. Make sure to have the package delivered to us by August 20.

Truly yours,
Oskar Viren
Customer Service, Valverde Shoes

14. What is implied about Valverde Shoes?
15. When did Ms. Elliot first report a problem with her order to Valverde Shoes?
16. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “It should be glued on top of your shipment when being sent as our office address is printed on it.”


Questions 17 - 21:

Reading text 1:

Heathcliffe Sports Center
Annual General Meeting

Date: June 25th
Time: 7 p.m.
Location: 2nd floor conference room

1. Annual report
2. Resurfacing of tennis courts? - choose a contractor
3. Broken windows on first floor? - how to punish offenders and how to prevent more breakages
4. New policy on equipment rental
5. Membership cards
Any other business
To be followed by tea and coffee in the staff training room. All welcome.

Reading text 2:

To: Jennifer Martin, Sports Equipment Manager
From: Clive Wilbur, Management Committee Chairperson
Re: June 25th Annual General meeting
I know that you will be unable to attend this year's meeting on the 25th, so I am sending you the agenda now. Please take a look at it before the meeting and give me your opinion on the items.

We have decided to resurface the tennis courts and need to choose from three contractors. I will send you their price lists and a voting form later. Everyone at the meeting will have a chance to vote. As you know, we have suffered a lot of broken windows recently. I would appreciate it if you could fax me your ideas on how to deal with this problem. The fourth item on the agenda refers to renting equipment. We will limit rentals to one hour on weekends and two hours during the week. Only members will be able to rent equipment on weekends. This brings us to the next item: all members will be required to show their membership card in order to use the sports center at a discounted price.

Please send me your thoughts as soon as possible, and I will talk to you in person when you get back from your vacation.

17. How often does Heathcliffe Sports Center hold a general meeting?
18. How will the center choose someone to repair the tennis courts?
19. Why will Jennifer Martin be unable to attend the meeting?
20. Which of the following statements about rentals is correct?
21. What problem has the sports center been having?

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