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PART 4

Questions 1 - 3:
1. Look at the graphic. Which department is the woman applying to?
2. What does the speaker ask the listener to do?
3. What did the speaker do on Wednesday?
Questions 4 - 6:
4. Who is speaking to the staff?
5. Look at the letter. What do you think Millie's Diner prides itself on?
6. What effect did Jerome's letter have?

READING TEST

PART 5

7. Ann's dress cost _____ Jane's.
8. The finance expert received the proposals and will now sift through _____ before determining which one will best suit the company's interests.
9. Both he _____ his wife were satisfied with the location of their new house.
10. And the machine came on Tuesday February 20th -- almost 5 weeks after the _____ delivery date.
11. A _____ company will honor the terms set forth in its warranty.
12. An event planner must _____ the entire affair, not just choose the menu.
13. Customer: Why don't you tell me the _____ What should I do?
14. Poverty is a major problem in America, and one that is extremely difficult to _____

PART 6

Questions 15 - 17:

Reading text:

From: Andrei Shevkov

To: Book Club

Re: Book reading

Hi, everyone,

I'm writing to let you all know that renowned author Carl Brandon _____(1) a book reading at Halton Bookstore on Friday night.

The reading is supposed to begin at 8 o'clock, and it should last about 30 minutes. Mr. Brandon will entertain the audience with _____(2) from his latest novel, entitled Under the Cover of Darkness. He will also be available after the reading for a brief group discussion.

I think this could be a really interesting event to participate in, and I'm sure we could all learn a lot from it. _____(3), I suggest that we convene on Friday night instead of holding our book club meeting on Wednesday. I hope you are all okay with this proposed change of schedule. If not, please get in touch with me so that we can make alternative arrangements.

Cheers,

Andrei

15. (1)
16. (2)
17. (3)

PART 7

Questions 18 - 21:

Reading text:

Tips for shopping through the mail

Every year, thousands of people successfully order goods from mail order catalogs. However, some more unfortunate individuals find that the goods they ordered look nothing like the pictures, arrive damaged, or don't arrive at all. Here are some tips to help protect yourself when you shop through the mail.

. Before placing your first order, ask around. Have your friends or family used this catalog before? How was their experience? Were they satisfied with the goods and service? Would they use the company again?

. Read all available information, including the return policy. Look for companies that offer a no-questions asked return policy. Check whether you will have to pay postage if you need to return goods.

. Always include shipping costs and sales tax in the final price when comparing costs. In some cases, the shipping costs can really add up. Make sure you know exactly what you are paying for.

. How long will you have to wait for your order. If you need something in a hurry, shopping by mail might not be the best option.

. Keep records of your orders, including the catalog name, address, telephone number, and the date that you placed the order. Of course, you should also keep track of items ordered, operator name, and expected date of delivery.

. If you encounter any problems with a mail-order company, contact a consumer advocacy group. You can easily find telephone numbers for such groups in the telephone directory or on the Internet.

18. What should be included in the final price?
19. What should a buyer keep record of?
20. When could it be a bad idea to buy something through the mail?
21. Who should you contact if you have problems?
Questions 22 - 24:

Reading text:

Don't miss out on these great China Getaways - Call 1-877-738-2742

This fall, visit fascinating China. Stand in Tiananmen Square in the heart of Beijing to watch the traditional raising of the flag to celebrate China's National Day on October 1. Stay throughout the Golden Week and learn about China's history at popular sights such as the Great Wall, and the Forbidden City.

7-Day Beijing Fall Special Getaway

$948 - Departure Dates: 10/6, 10/7, 10/8
$998 - Departure Dates: 9/26, 9/28, 10/3, 10/5

22. What is this advertisement about?
23. Who is most likely to be interested in the advertisement?
24. Which of the following is NOT indicated in the advertisement?
Questions 25 - 29:
View in compact mode

Reading text 1:

Rochester Times
Keeping up with the times

ROCHESTER—Train and subway stations across the state now offer passengers comfortable waiting areas, spacious platforms, and better safety features. Sadly, Rochester Central Station is lagging behind. This current situation, however, is expected to come to an end soon. The city government has been negotiating with financiers and the federal government to procure funding for renovating and enlarging the Rochester railway facility, which was built back in the early 1950s. Local government officials hope that there will be sufficient funds to proceed with much-needed updates and expansions within a few weeks. Should financing be secured, starting on February l, the city plans to request proposals from contractors with ideas for making Rochester Central Station a transport facility that residents can be proud of. Plans call for the inclusion of additional retail and dining facilities, enlarged waiting areas, two new platforms, and an upgraded ticketing counter and an automated payment system. Officials are positive that financing will be found and that Rochester will have a fully upgraded station by the end of next year.

Reading text 2:

From: Selena Gambrell
To: James Vaughan
Subject: Subway station upgrade project
Date: February 5

Dear Mr. Vaughan,

Thank you for your interest in bidding for the Rochester Central Station upgrade project. The mayor's office has prepared some information on this bid opportunity. It may be downloaded from www.rochester.gov/bidopportunities. Aside from a bid, we will need a filled-out application form, a feasibility study, and a detailed proposal that includes a timetable and a budget estimate. All bids should be sealed in an envelope and brought to City Hall in person along with everything else. We are now in the stage of officially accepting bids, and the deadline for application is March 1. Thank you, and please don't hesitate to get in touch with me if you have any questions.

Sincerely,

Selena Gambrel

Reading text 3:

The City of Rochester Bid Submission Application Form 78-C
Bid Opportunity No. 1005-2001

1. Project: Rochester Central Station Improvements
2. Bidding Firm's Mailing Address: 3050 Whitney Road, Rochester, New York 14025
Business Name of Bidder: Pettus-Pagano Firm
E-mail address of Bidder: admin@pettuspagano.com
Office Phone Number: (715) 298-5555
3. The bidder offers to perform the work in accordance with the contract for an agreed-upon bid price in US dollars.
4. The bidder will commence work without delay upon written approval of the proposal.
5. Additional comments: Included here, besides the attachments requested, is a brochure detailing our company's history and contractual accomplishments.
6. Signature of the Bidder:

James Vaughan February 28 Signature Date

25. What is the article mainly about?
26. What is implied about the Rochester Central Station Project?
27. What is NOT a requirement mentioned for submitting a bid?
28. What is suggested about Mr. Vaughan?
29. What is indicated about Pettus-Pagano?
Questions 30 - 34:
View in compact mode

Reading text 1:

Segovia Paints

Here are some of our featured brands that are currently on sale:

Vibra waterproof paint
• Regularly priced at $24 per gallon
• Retain their color for long periods even under severe weather conditions
Get 50 percent off pastel red and ivory when you buy at least two gallons

Densen metallic paint
• Regularly priced at $34 per gallon
• Specially formulated to give off a deep and luxurious shine (indoor use only)
• Get 25 percent off dark pink, cobalt blue*, amber yellow*, and emerald green

Fulmax blended paint
• Regularly priced at $30 per gallon
• Made with our computerized paint-mixing machine
• Get 25 percent off any blend of two or more colors

Alpha basic paint
• Regularly priced at $18 per gallon
• Eco-friendly and adheres to most surfaces
• Get 30 percent off cool gray*, warm gray, and steel gray

*Color unavailable in other brands

Need more help? Stop by one of our locations:

2490 Taylor Street
Conway, AR 72034
(Open Mon. — Sat.)
405 Knoxville Avenue
Russellville, AR 72801
(Open Mon. — Fri.)
107 Division Street
Morrilton, AR 72110
(Open Mon. — Fri.)

Our team is always ready to assist you! All special offers on this flyer are available until April 30 only.

Reading text 2:

https://www.segoviapaints.com/feedback/form

Order No.: 12798-130524
Name: Samantha Eggers
E-mail address: sameggers@fastmail.com
Date: April 28

Please provide all the details about the problem you experienced, and we will answer you within 24 hours.

I recently ordered some paint on promotion from your store, but it seems that the wrong paint color was delivered. I got cobalt blue instead of warm gray. Perhaps one of your attendants confused the two since they have some similarities in their packaging. Could you look into this and take whatever actions are necessary? If possible, I'd like to return the wrong item and have the correct one sent to me without any additional charges for shipping. Thank you.

Reading text 3:

Do not patronize this store!
Review posted on May 9 by S. Eggers

This is a review for Segovia Paints. Somehow, they mixed up my order and sent me the wrong item. When I contacted them about it, they didn't get back to me for a week! Since I needed the paint right away, I asked if they could send me the correct one using expedited delivery, but they refused to cover the cost. After wasting more time arguing back and forth, I decided to drive to their store on a weekend and speak to a manager in person. I was able to get the paint I wanted, and a partial refund, but the whole experience left me feeling completely dissatisfied. I do not recommend this store!

30. What is stated about Segovia's Paint products?
31. What is stated about Vibra paint?
32. What brand did Ms. Eggers most likely receive initially?
33. In the review, the phrase "get back to" is closest in meaning to
34. What is suggested about Ms. Eggers?