Thi thử TOEIC
Đề ngày 04/03/2020

To: HR Associates From: Vincent Busch Subject: Office heating

Attention HR associates,

As you all know, the heating in our office building broke this morning. It's getting _____(1) too cold for our employees to actually focus on their work. More importantly, I'm worried that if any clients come to visit us while the heating system is broken, they might get a very poor _____(2) of our company. Since the heating system is still under warranty, I contacted the manufacturer. I _____(3) that a repairperson will be sent free of charge, but will not be able to come until Monday afternoon. To avoid any problems I previously mentioned, I am giving everyone permission to work from home on Monday. _____(4). Please inform all of the employees to stay home on Monday.

Sincerely,

Vincent Busch, CEO

Fumiko Nakamura [10:50 A.M.]
Philip, I'm about to board my flight and should arrive in Boston this afternoon. How's everything going?

 

Philip Akkarat [10:55 A.M.]
OK for the most part. However, a few system errors occurred in the new computer servers we're using to update the Web site. I called a technician, and he came in this morning at about 8:00.

 

Fumiko Nakamura [10:58 A.M.]
Was he able to fix the problem?

 

Philip Akkarat [10:59 A.M.]
He said the issue was more complicated than he first thought. He had another job at 10:00 A.M., so he said he'd be back at 2:00 P.M. to finish up.

 

Fumiko Nakamura [11:02 A.M.]
Hmm, but those updates need to be done by 4:00 P.M. Why don't you ask the staff to use the old servers for now?

 

Philip Akkarat [11:03 A.M.]
All right. That will take longer, so we should probably start now in order to finish in time.

 

Fumiko Nakamura [11:05 A.M.]
Good. I'll see you in a few hours.

Tom Estrada	18:42	Good afternoon from Apex Cable TV. How may I help you today?
Alyssa Munro	18:43	Hi. I need help accessing movies using Movies On Demand.
Tom Estrada	18:44	OK. Please give me a moment to open your account details on my computer.
Tom Estrada	18:45	Thank you for waiting. It appears that you are not subscribed to our Movies On Demand service.
Alyssa Munro	18:45	Oh, really? I thought it was part of my subscription.
Tom Estrada	18:46	Well, our records show that you have the standard plan. This doesn't give you full access to our movie channels.
Alyssa Munro	18:47	Will I need to change my plan if I want Movies On Demand?
Tom Estrada	18:47	You can add the service to your present plan. It costs an extra $8.99 a month. Would you like me to add it now?
Alyssa Munro	18:48	Do you need my credit card number? I don't have it with me now.
Tom Estrada	18:49	That's all right. We can add the charges to your bill, beginning next month.
Alyssa Munro	18:50	OK. Let's go ahead and do that then.

TrueBlue Mart Offers Rides to Local Customers

Customers of Kenneth County's most popular big-box store, TrueBlue Mart, will no longer have to worry about how they'll get their shopping done thanks to a new shuttle service. Concerned that a lack of affordable transit services has prevented certain segments of the population from shopping at TrueBlue Mart, store management felt it was appropriate to provide a free shuttle that will make stops at various locations throughout the community. The minibus will leave from Edgewood Avenue Apartments at 8:30 A.M. from Monday to Friday, making four trips a day. On Saturdays, the minibus makes just three trips, leaving from the same location at 10:00 A.M. and skipping over the second stop. The shuttle will not operate on Sundays. Routes and schedules were determined using client feedback and are posted on the store's Web site at www.truebluemart.com.

TrueBlue Mart

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Welcome account holder 01983445, Emilia Harper, to TrueBlue Mart's Online Customer Service Counter. Your opinions are valuable to us. Please select a tab to leave a comment.

In-Store Experience Online Experience Shuttle Bus Experience

Thank you for starting the shuttle service program. I am able to run my errands more often now. However, I was wondering if you'd consider sticking to the same pickup locations daily. I live at the Helmhurst Retirement Community, which is close to the second stop, Glengarry University. On weekends, however, I'm forced to walk a little further to the third one. The walk is fine for me, but there are several other residents at Helmhurst who find it difficult because of mobility issues. At other times, the weather presents a hindrance.
I would also suggest that the minibus run more frequently than every two hours. Generally, I don't need more than two hours to perform my errands, so I often find myself sitting around waiting for the bus. If you take into account the travel time, that is nearly three hours out of a person's day just to shop at one store.

The True Blue Mart shuttle stops at these designated locations.