Thi thử TOEIC
Đề ngày 20/12/2018

Thời gian làm bài: 19 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. Where is the woman's new job?
6. How does the woman feel about her new job?
7. How often does the woman get a paycheck?


8. Where would this announcement be heard?
9. Where can the lost cell phone be claimed?
10. Who can take advantage of the sale?


11. Since jobs in the global division require extensive international travel, employees must be able to _____ to unfamiliar situations.
12. The question is whether it is _____ to sell up all your shares at this stage rather than wait to see how the market is next year.
13. Dr. Masahiro Sato was the featured speaker at last month's international _____ on economic policy.


Questions 14 - 16:

Reading text:

To: Technical Support Staff

From: Glen Holderness, Managing Director

Re: Communication skills

Hi, everyone,

Firstly, I'd like to thank you for your excellent work. You are an essential part of the Vesper Insurance Inc. !

However, a few of your colleagues from around the company _____(1) about the way you interact with other staff.

It seems that some of you are impatient when dealing with their problems. I realize it must be hard explaining technical matters to people who lack _____(2) with computers. However, we need to do something about this problem.

Accordingly, I have arranged a _____(3) training session on communication skills for technical support staff. The session will be held tomorrow in the conference room at 8 I look forward to seeing you all there, no exceptions. I'm sure you'll find the training very useful.


Glen Holderness

14. (1)
15. (2)
16. (3)


Questions 17 - 19:

Reading text:

Overdue Materials:

- Book, Audio Books, Music CDs, Magazines:
*$0.10 per day per item
*$5.00 maximum fine per item

- Video Cassettes & DVDs:
*$1.00 per day per item
*$5.00 maximum fine per item

Lost or Damaged Materials:

*Replacement cost plus $5.00 processing fee
*For items whose cost is undeterminable, the default replacement cost is $25.00 plus $5.00 processing fee.
*An exact replacement for a lost item will be accepted, but a $5.00 processing fee will still be assessed.

17. How much does a customer have to pay for overdue magazines?
18. What is true about lost or damaged materials?
19. How much will be charged for lost materials whose original prices are not available?


Questions 20 - 24:

Reading text 1:

Hours of Work

All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.

If you are absent from work for three consecutive working days for reasons of illness, a doctor's statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor's verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.

If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a noted in your record stating "voluntarily quit without notice."

Reading text 2:

March 11th, 2005

Dear Mr. Witherspoon,

I'm writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manager. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal human error.

I was very ill from February 20th to 24th, and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor's note, and I told her I couldn't produce one. That was the last I heard about it until payday when I noticed that my pay was short. I asked my manager about it, and she told me that I wasn't being paid for the days I was home sick from work. That's when she told me about the policy. And when I complained, she insisted I bring it up with you.

Needless to say, I'm very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I'm sorry to say that I had no idea about this policy about having to hand in a doctor's note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.

Yours sincerely,
Brenda Wilson

20. According to the contract, what must be submitted if an employee is absent from work for three or more days?
21. What could have happened if Ms. Wilson had not called her manager?
22. Why did Ms. Wilson write to Mr. Witherspoon?
23. What was the reason that Ms. Wilson did not get a doctor's note?
24. Who is Mr. Witherspoon most likely?

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