Thi thử TOEIC
Đề ngày 10/09/2018

Thời gian làm bài: 17 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. Where is this talk probably taking place?
6. What is the main purpose of the talk?
7. How does the speaker feel about the company's future?


8. We are holding a dinner this evening to congratulate Mr. Brian Banks _____ his thirty years with the Meyers Cold Cuts Company.
9. Mr. Richards is such a dedicated supervisor that he works night and day and _____ ever takes time to relax.
10. Participants in the Mumbai Business Seminars must pay a small fee to cover the cost of materials and _____


Questions 11 - 13:

Reading text:



Re: Cancellation of Appointments

Dear Mr. Brian,

You _____(1) not come to your appointment on January 5th.

In the future, please let us know if you need to cancel _____(2).

Please try to call at least five hours before your appointment time, so that we can give it to another _____(3).

Thank you for your assistance.


Everett Hughes

11. (1)
12. (2)
13. (3)


Questions 14 - 16:

Reading text:

To: John Miller
From: Linda Tillman
Subject: Photos

Dear Mr. Miller,

Your customer record stated that you preferred to be contacted by e-mail, so I am e-mailing you to say that your photographs will not be ready for Saturday at 3 p.m. as discussed. One of our processing machines broke down yesterday. The repairman said the new part has to be specially ordered, and probably won't arrive for another four to five days. This means that the Belltown branch of Ace Photos only has one machine to process nearly 150 different orders. I noticed that you marked your order as "URGENT" on the processing request form; however, due to the circumstances our 24 hour service is no longer available. Your photos will probably be ready by Tuesday morning at the earliest. If you would rather have your photos processed at another Ace Photos location, we would be happy to mail them for you. We will cover all the delivery charges, and have the photos mailed directly to you when they are finished. Also, we would like to offer you $15 off the total order cost to compensate for any inconvenience this problem may have caused. Please call me at 1-800-652-3156 to discuss this matter further.


Linda Tillman
Director Customer Relations

14. Why will the problem take a long time to resolve?
15. According to the e-mail, which service did Mr. Miller probably request?
16. What does the company offer to do?


Questions 17 - 21:

Reading text 1:

October 12, 20--

Mrs. Sophie Bordeaux
118 Montrose Street
Stoneybrook, MI

Dear Mrs. Bordeaux,

We received the defective toaster which you returned to us asking for a full refund under the terms of the one-year warranty. Unfortunately, the warranty on the toaster expired a month ago. The terms of the warranty do not cover your product once it has expired. Consequently, we will not be able to send you a refund. However, we will be able to send you a refurbished toaster of the same model in exchange for the defective one if you desire. Please let us know if such an arrangement would be satisfactory to you.

Please don't hesitate to contact me if you have any questions. We appreciate your business.

Matthew Bodine
Matthew Bodine
Customer Service Manager

Reading text 2:

November 1, 20--

Matthew Bodine
Customer Service Manager
Kitchen Electronics, Inc.
194294 Honeywell Boulevard
Victoria Springs, AL

Dear Mr. Bodine,

I have received your letter offering to send me a refurbished toaster in place of my defective one. I had not realized that my warranty had already expired. After considering the matter, I have decided to accept the refurbished toaster. Your company has a good reputation, and I frequently use your products. In fact, this is the first time I have ever had a problem with anything I have purchased from you. Therefore, I am sure that the refurbished toaster will work as well as a brand new one. However, I would like to be assured that the refurbished toaster will be protected by a warranty, just as a new toaster would be. If this is the case, then please send me the toaster as soon as possible. Thank you.

Sophie Bordeaux
Sophie Bordeaux

17. Why did the customer return the toaster?
18. When did she purchase the toaster?
19. What will she get in place of the returned toaster?
20. The word 'considering' of the second letter is closest in meaning to
21. The word 'frequently' of the second letter is closest in meaning to

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